Wendy's — Restaurant in Wichita Falls

The staff are always kind here, the orders are usually accurate and fast.

This is a solid Wendy's to go too for sure. Rarely lets me and my family down.

Edit down to 1 star. Read below as to why.

Be careful going to this place if you value your time and money.

During a visit to this business a few days ago, my family and I encountered several issues that tarnished our overall dining experience. Despite the typically commendable service we have received in the past, on this particular occasion, we faced challenges that I believe warrant attention.

Firstly, the quality of our food fell short of our expectations. The fries served to us were cold and soggy, prompting us to kindly request freshly cooked replacements. Regrettably, the additional wait time of almost 15 minutes for the new fries resulted in the rest of our order becoming cold and unappetizing.

When I approached the staff again after receiving my fries to kindly explain the issue, I encountered interruptions during the conversation, which was disheartening. My family and I had just gotten off a full shift and still had patience enough to not disrespect you or interrupt your staff or treat you with rudeness.

I expressed my disappointment with the situation and emphasized the importance of respectful communication. Unfortunately, the individual manager with whom I interacted displayed an unwarranted attitude and appeared unhelpful as he didn't know what to do and was unwilling to give me my money back on this stressful encounter as he kept repeating to me that he had never encountered this issue before...

First I get cold fries and then I have to wait 15 minutes for some fresh ones when they should have been fresh to begin with. Then I have to deal with a hateful confused manager as to why this happened and why my food is cold?

Really? I don't know your name but I know you were a young Asian male.

Perhaps you were having a bad night man? Either way, you shouldnt interrupt the customers, especially the ones who are nice. That's just being hateful and it's unnecessary.

Furthermore, I was denied a refund for the unsatisfactory meal despite presenting my receipt, which contradicts the refund policy stated by Wendy's. The manager then suggested that I contact or email Wendy's directly for a refund, while simultaneously expecting me to return the uneaten food without receiving compensation. This request seemed illogical and raised concerns about the integrity of the transaction. Unethical?

Beyond the financial loss incurred, which amounted to about $30 for our family's dinner that evening, I am disheartened by the lack of adherence to your own refund policy. I believe that all customers, regardless of the amount spent, should be entitled to a fair resolution when their dining experience falls below acceptable standards.

My intention in sharing this experience is not solely focused on my personal loss but to draw attention to the potential impact on others who may face similar situations. It is my belief that every customer deserves prompt and respectful resolutions, ensuring their satisfaction and upholding the reputation of your esteemed brand.

I kindly request that you review this incident and take appropriate measures to address the concerns raised. By rectifying these issues, you have an opportunity to enhance the overall customer experience and reinforce your commitment to excellence.

Thank you for your attention to this matter. I look forward to hearing from you and trust that you will give due consideration to the issues outlined. Your prompt response and resolution would be greatly appreciated.

Yours...

Okay first and foremost I just want to say that anybody who knows this location on camp Street this particular Wendy's it's mainly and no offense intended to anyone or any race or anything like that in particular at all just trigger warning... However the Hispanic ladies that have been running and working at that Wendy's for years now are always and always have been extremely rude and snappy and just basically just not very nice to customers or the other employees. However today I went in with a fairly large order so I actually went inside the store and met a young man who had only been working there a couple weeks and his name was Nathan. Not only was he extremely kind and high-spirited he was on his job I mean I'm saying he was on the ball He knew exactly what I wanted which was like I said my order was long it was also kind of random and extensive so it was going to be work for anybody who did it. However Nathan he nailed it with the backside of a hammerman I'm saying I give that kid five stars matter of fact whoever owns or manages that restaurant he needs to be recognized or given a promotion or employee of the month something He's only been working there for 2 weeks and he was worked circles around the other six employees that were working there including the managers that were doing nothing but screaming and being ugly and screaming basically obscenities to this kid Nathan in Spanish like I don't understand Spanish or something? It was completely ridiculous but Nathan made sure that my order was 100% correct He even helped me carry...

This is coming from a person who used to be a frequent customer at this location before things seriously went downhill. It started with a backlogged drive-thru lane, but now it's devolved into a rude, incompetent mess that I will never find myself crossing paths with again. This afternoon, I was in the drive thru lane and rolled up to the order screen. Nothing. Silence. For almost 5 minutes. It was only when I said something out loud that one of the employees bluntly told me to "Wait a moment." Exasperated, I decided to park my car and run inside to place my order, thereby defeating the purpose of being in a drive thru in the first place. Not only did the employee behind the counter forget the entire order I laid out for him, he was going to charge me for stuff that I didn't even order! On top of that, most of the workers (who didn't seem to speak English) were clustered to the side, debating with one another in Spanish as to what order belonged to whom. The person taking my order was completely lost and didn't know how to reverse all of the stuff he punched in, and it was then that I just walked out, because there was no way the experience was going to become any less complicated. We're talking fast food here, people! I was furious, and as a result I refuse to give this location any more of my business. Hopefully, more people will do the same and upper management will actually learn to utilize and enforce customer service, not to mention more effective communication skills amongst one another to better serve...