7 Brew Coffee — Restaurant in Wichita

I have gone to this location many times and have pretty much always had a good experience. But the last time I was there was so disappointing. I pulled into the line with only two cars in front of me. One was at the window so it was very short. I figured I would be in and out and have enough time to get to work. As I was ordering my drink, another barista was taking the order of the car in front of me. The barista then proceeded to climb into the backseat of the car and ride up to the window. While I was waiting a different barista came and told me that I would get my drink soon, but that I would probably have to wait a while for the car in front of me. I just figured they had a lot of drinks. Just a minute later she brought me my drink and said she hopes I didn’t have anywhere to be because the car will be there for a while. She walked away before I was able to tell her that I was going to be late for work. By now there is a bit of a line behind me. After a couple more minutes the guy jumps out of the car and they give them there TWO drinks!! I was okay with waiting if they had a big order, but definitely wasn’t okay with waiting so they could just sit and talk. I was late to work because of this. I was so disappointed. Especially since I have had a great time at...

I’ve started going consistently to seven brew for about two months now. The number one thing that stands out for me is you give them your phone number and then the last order you drink shows up on your account. You don’t have to repeat your order every time you can just say can I get the last latte that I ordered and boom! It’s right there! This also helps when I have to pick up my wife, some coffee or a sweet treat. I know her order because it’s on my account. The crew is also super helpful with explaining how The menu works the only issue is their menu is open for interpretation. You need just a little bit more guidance of how the menu works how you can order things, etc.. for example, your energy drinks do you have your own brand or do you carry a namebrand Red Bull? What’s the price difference? Can I get them blended or iced? Is it a charge for no ice if I add no ice are you going to just not fill a cup all the...

Okay I've been here 10 times or so and for the most part my experience has been good. The staff are courteous and the traffic moves through the drive thru pretty quickly. The coffee is good and provides a change up from the other local coffee spots.

Here are the things that need to change, and I'm sure 99% of customers would agree with me. Prices and sizes MUST be listed on your menu. Yes, people are desperate for their coffee and will pay whatever.. but if I ask an employee and they don't even know there's a disconnect there.

Secondly, an app is needed. That's a customer experience thing, placing orders and viewing offerings in an app is vital for a fast paced coffee chain. Hopefully my...