Braum's Ice Cream & Dairy Store — Restaurant in Wichita

Wow where to start…. Drive thru-given half salad stuff told to pull forward as we ordered a bag of burgers also. I looked in sack and had to ask for croutons and silverware and pulled forward. Took first taste of salad was carrots on fork and was MUSH and slimy in my mouth! Spit back into container and took salads inside for refund (2-diff type chick salads neither dated) chicken was dry and like leather NOT Edible. It went downhill from there…… Manager only offered to “remake”. I asked for refund instead since the salads weren’t dated. He said I had to go back to the car and get the same debit card that was used if I wanted a refund. At least EIGHT employees standing there doing nothing. I came back in and manager stood with his back towards me asking the many employees who wanted to go on break first and chatting while I stood there…..okay so he is inattentive. Someone in the kitchen yelled “*UCK” I said wow does THAT happen all the time? No response from anyone. No one even flinched. Like it happens all the time. The girl in front of me said it was her 3rd day she didn’t know. I said you may learn some things working here (LOL) There were at least four small children standing in line there at the front. I was stunned the manager never said a word. I asked the manager 3 times if they date their salads? He just ignored me then finally said yea I’ll have to ck that. Was so dismissive. The manager took my receipt, the cash drawer and disappeared. The young girl at the window said those salads were premade! I asked WHEN? And said that’s all the MORE reason they should be dated because you don’t know when they were made. The girl who said it was her third day said well I think everyone is really great here. I said I agree everyone has been pleasant but you’re selling a product and the product isn’t any good then it really doesn’t matter how nice everyone is. I said I put rotten food in my mouth. I was left so long at the counter that I walked back out to my vehicle again to get my phone to get a pic of the original receipt for the time stamp, incase he had to keep it. The girl who’d been there 3 days literally chased me to my vehicle saying the manager had made a mistake and double charged me. I said well he SHOULD have said SOMETHING instead of taking my receipt and the drawer and walking off without a word. She didn’t even know where he went. She had to go find him. He came back to the register and was showing her buttons to push so I assume she will be a new manager. Levi the manager handed me a receipt -55.47 I asked if this was really refunded since it had a minus on it? He said it was refunded and had a dumbfounded look on his face like he didn’t understand why I was annoyed at this point. I maybe calling corporate in the morning to make sure this gets refunded. It never has gone back into our acct as of yet. Something is amiss at...

To start out We waited for 5 minutes inside to have our order taken as the "shift manager" Megan refused to even turn around and acknowledge our existence after seeing us walk up to the register. We we're the only people in line at the time but she seemed more focused on taking plastic knifes and forks from one container to another and re-stacking the drink carriers with no clear reason to why... While she was doing this she also touched the inside of a trash can then continued with her random sorting without washing the made multiple drinks and orders for drive thru customers.

It seemed like she thought if she avoided eye contact we wouldn't notice her neglect of her job. On a good note, the food was good as usual and the other worker who was helping someone in the grocery section was great once he was able...

I can only imagine how great this burger must’ve been back at the home office. Thick beef patties, sesame seed roll, fine fresh vegetables it would be unbeatable. The reality of it here in Wichita is that the burgers were cold and cooked about an hour ago or longer. The Brahms sauce so thoroughly coated everything that the flavor was completely overwhelmed. The vegetables looked great, but I couldn’t taste them, and the bun can’t hold up to all this abuse. It gets soggy and falls apart. Great idea. Get rid of Brahms sauce. Mayo or Mustard please. The fries are good and the fact that they have unlimited ketchup is also good, when they have cups and the ketchup dispensers aren’t empty. The thought was there and I applaud Brahms for that, but the execution is horrible and I would never set foot back in this...