Pho Kim — Restaurant in Wichita

The food was okay. I got the stir fry beef with cucumbers, pickled carrots, onion, and rice. The teenager got the steak Pho.

The real "star of the show" was the absolutely terrible service we received. The waitress' facial expression never changed. I greeted her. In return I received eating utensils and total silence.

We were never asked a single question. We were not greeted in any way. Cups of water came out and that was it. Never asked if we wanted anything besides water - just silence.

When the waitress walked back to our table with a pen and order pad, I thought - finally she'll HAVE to ask if we're ready to order. Nope. She stood, silently, at our table waiting for us to speak. I was equally shocked and weirded out.

The pho came out before my dish, also silently. I waited another 3-5 minutes for mine to come out. Again it wasn't awful and it wasn't great. She never returned to our table. No refills. No to-go boxes. No sorry I was in a bad mood earlier. Nothing.

And no. It wasn't busy. There were two waitresses and three tables with one person waiting on a to-go order (he must be familiar with the atmosphere).

I would likely skip this place next time. There are so many places to get great Vietnamese food. Why go somewhere that treats you like you're a huge inconvenience?

*I do want to add - I tested the drinking water and they have impeccable water. It tested cleaner than our filtration...

10/01/25 ☆☆ First visit since the change from Pho Mc (didn't notice the change untill after I had ordered)... let's just say it was better before it changed. The quality of food is not the same. I ordered the same thing that I always used to get and used to love. But this go around it had zero flavor I got the Spring Rolls which were good but too much lettuce, and a Bun bowl (Shrimp, pork, lemongrass and egg roll)... couldn't taste lemongrass at all. The noodles were extremely dry, the sauce that was served on the side with it was pretty good but it took the entire bowl for me to dump on there to get any any kind of flavor. When I mention this to the server she just kept insisting that there was lemongrass in it and I said I don't taste any. She goes well I'll bring you some more shrimp with the lemongrass and I said I don't need extra shrimp I just need some more of the lemongrass sauce she brought me out shrimp with a whole bunch of burnt sauce, that didn't taste any better than what was on my bowl. That being said the pork that was on the bowl was pretty decent. But, I don't think I'll do that again. They didn't charge me for it which I told them over and over I would pay for no problem I wasn't expecting it to be comped at all, but they did remove it from the bill. So I only paid for my spring rolls. I might give it one more try to try their pho, but it won't be getting...

Order 3 different appetizers, received 2/3. No mention of the third at all. Tried to charge us for appetizer not received.

Regular sized pho is in reality a small and overpriced. Asked for shrimp paste and chili peppers, did not receive.

Boba milk teas ordered - no boba’s received and more milk/cream than teas.

Told the server about the teas and she walked away mid sentence and had someone else come help us.

Food tasted good, so there’s that. Service is lacking due to disorganization and server getting easily overwhelmed trying to attend and get all tables’ orders at once.

Suggestion for server is to drop waters to the tables coming in and sitting down, take order of one table then send order in to kitchen before going to the next table. Also, when you’re writing down the orders, read back the orders to ensure you wrote everything down correctly. The excuse of “we’re busy” when you had us and another 8 top, and two small tables is inexcusable.

Patrons understand if you’re busy and there is only one server, however you can be busy and still provide good service. Don’t make excuses of your poor service skills. Apologize, own it, rectify your mistake...