Starbucks — Restaurant in Wichita

This is my to go to Starbucks, everyone is kind and welcoming. Today I didn’t have a pleasant experience at all. I was told to park and wait on my drink, I know they’re constantly busy especially on Fridays but I simply asked the cashier if he had an idea on the wait time? If over 5 min I would like a refund. Jett simply stated I don’t know I don’t make the drinks.. as someone in customer service it’s common sense to ask the baristas? Then I stated if I can get a refund and once again he said “I don’t know, yea will try” I’ve checked and never was there a refund issued.. Feedback for this new employee is simply ask your team or manager if you’re unsure and try being more customer oriented. They’re always 10/10 today was definitely 1/10 no...

This location used to be my favorite, but the past few weeks i’ve gone the staff is unbelievably rude. They were out of the drink I wanted and I said it was okay and that i’ll just get a refund and they told me they wouldn’t refund me and that i had to do it online, which never worked. But i figured maybe they were having an off day. So I went back again today and got 3 drinks for my family. I walked in and told them what I had and they ignored me. Then when my drinks were ready I asked for a drink tray and the young man behind the counter rolled his eyes at me and ignored me when I said thank you. I highly recommend driving the extra couple of miles to go to the one around WSU campus! They’re so...

Eehh, I have been to this Starbucks a few times at the drive thru and have always had an extended wait. I thought I would avoid it by using the app for a change. And I did. I still got in the store before my simple order was done. But the wait inside the store wasn't so bad. Called my name. Picked up my coffee and headed to my car. Took a sip...I am not even sure if it was room temperature! I took it back in and asked if they typically sold cold coffee?!? Lol.. the woman at the counter seemed surprised when she checked that it was indeed cold coffee. They immediately made me a cup of pour over coffee. Not sure how you can confuse a cold cup of coffee with a hot one. I will probably give them one...