Chick-fil-A — Restaurant in Wilkes-Barre

It finally happened...a bad experience at a Chick-fil-A and shame on this location for it! Person taking order was everything good you'd expect from them but it quickly went down hill. When we went for napkins all the stations were empty "THEN" I was given attitude when I requested some and, by the way, thanks for sharing 1 each for my wife and myself. Next, the fries were cold so my wife politely asked for "fresh" ones. That was met with nasty looks, attitude and a "theatrical" hammer dunk of the old fries into the trash... 'after all, how dare we want "fresh, hot" fries! ...old cold ones are fine for everyone else'... Bathrooms we're dirty and as we flew out of site ere we heard more exclaim, "may I have a napkin please, they're all out of site"!...they never did restock while we were there and God forbid they put one...

When walking into this place I should have known something was up. Its was so quiet no customers.

I order my food went to go eat and everything was cold . I go to the counter to tell the young lady I have to wait because she had to finished texting her message on her phone. Once I got my meal replaced with hot food I go to seat down to eat my spicy chicken sandwich. I notice that it was not spicy i had back up the the counter i told them i order spicy. I finally got it replace again but I had to wait 5mins to cook. Once I got my sandwich everyone I was with was done there meal my fries was back to being cold after replacing my sandwich three. After all of that I just toss everything in the trash . Horrible experience here on March 31...

Best fast-food. Amazing chicken sandwich. Priced like any other fast-food place despite having significantly better food. Wait can be on the longer side, seems like people they know can walk up and order after you yet somehow magically get their food before you despite having the same order as you(mostly everyone just gets a chicken sandwich and waffle fries). Despite that, still 5 stars. Better than any other fast-food place where you can be the only person inside and wait 10 minutes. Go some places and the staff will be having the time of their life chatting and laughing away instead of making your food. Here they actually seem to be...