Stopped in today for quick lunch. They did not have their daily special board out but we asked if their pizza special was available. The gal said yes, so we ordered 2 pizza slice specials. Because the board was not up, we didn't know what the special excluded, I ordered mine with broccoli and cheese, the gal NEVER told me that they were not part of the special. When I went to pay, I was shocked with my bill of $26.56 before tip. I again questioned if this was for the 4 slices, she said yes. I paid the bill but we later called and mine wasn't included in the special nor was the pepperoni slice, only the cheese slice. Should have been told this when I ordered since I asked for two specials. Over priced as it was, we won't go there again.
Update, I called once we got home and spoke with a manager, who apologized but mainly I got lip service and was told next time I need to remember there are 3 specials. The board was not up for us to see, laying on the counter by the ovens, we dont frequent there often to know their menu. The staff should have informed us there was 3 specials, asked us which one do we want? Poor customer relations and we...
Read moreHighly disappointed and extremely aggravated at how we were treated when we called about our order. We were treated like we’re lying about how bad the pizza looked. Guy on phone was highly rude and condescending,I was given a email address to send a proof of it to him,because he said he made it it perfect wen it left ,then was told that it must’ve got messed up after he made it, and during delivery, but if that was so,then cheese also would’ve slid,. If I wanted a half pep and half cheese I would’ve ordered that… pizza was extremely dry,basically tasted like cardboard.. I was an offered 10%😂😂discount after I had sent the picture…. Why would I want to order again from a place that treats paying customers like that over an issue that was their mistake and act like it was no big deal. $30(with tip) is a lot of money to spend to be unhappy and treated rudely… I declined discount and declined to get my money back…. All I wanted was a good pepperoni pizza. So still on the hunt...
Read moreI love Ramuntos, they've always been great and had good food but this recent visit at the Williston shop involved a odd and rude interaction with an employee. I don't know her name but she was older with glasses and long hair and I think she may have been a driver because she left the shop twice. I was in line to get a drink maintaining my 6ft distance even behind someone I live with. When it was my turn I go to step forward and this woman shoves her hands in front of me and says in a rushed, accusing tone "YOU NEED TO STAY SIX FEET AWAY!" and proceeds to push by to the kitchen. She had barged in the shop just as I was stepping forward, but the accusatory tone of voice made me feel like I was violating something when I indeed was not. She was the one who pushed herself between me and the drink machine after rushing in. I do my best to maintain 6ft and practice the safety measures but that was extremely...
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