KFC — Restaurant in Willoughby

I hadn't been to KFC in 6 months. I know now that I won't be going back. I went through the drive thru and my order was taken. When I pulled up to pay for my order, they told me to pull ahead and they would bring my order out. Well I did so, and was waiting 15 minutes. I finally got out of my car and went in. The woman at the counter was extremely rude and told me it would be about 2 more minutes. So I went back to my car and waited another 10 minutes. I walked in again and I seriously don't even think they remembered me. I explained what I had ordered. They finally packed up my order. But during this time I could see they had not given me the chicken that still wasn't done. They gave me and my family the old chicken, hockey puck biscuits and unfortunately I ended up getting sick to my stomach that night. After all that I waited 30 minutes in all. I felt very intimidated by the woman wearing the headset tonight who was working the counter. The woman packing my order was awful. She actually scared me. KFC on Euclid Ave in Willoughby is terrible. I would never go back there again. I don't recommend this establishment. I called the corporate office and they offered to send me a $20.00 voucher, seriously my food was not fit to be fed to a dog. It also cost me $30.00. That's the best you can do KFC?????? YOU SHOULD BE ASHAMED OF YOUR CREW ON EUCLID AVE. THEY ARE EXTREMELY SCARY AND INTIMIDATING!! THIS BUSINESS SHOULD BE...

I arrived here around 9:30 and we placed our order. My fiancé ordered hot wings and the women who took our order huffed, like she was annoyed then kept asking if he’s sure he wants to wait 10 minutes for them to be done. He said yes and she sighed a few more times then placed the order. We pulled up to the window and she wanted us to wait for the food while we were at the window. Another car pulled up behind us and she had us pull all the way around the building again instead of pulling up the 5 feet to wait at the door. I had to wait 20 minutes for my food. I also ordered a famous bowl which was cold by the time the chicken was done. This is not the first bad experience I’ve had, etc other visits i get rude service and my order isn’t correct. Last time i ever visit. If i could give 0 stars i would. I only come here when the one on Lakeshore in Euclid is closed at night. Not once have a had a bad experience there. I try and avoid your kfc as much as possible due to feeling like I’m being annoying and inconveniencing the...

I’m writing this after my third visit in about three months, and I’ve had it. First of all the employees are pretty much worthless. They don’t even know what they can serve and what they can’t. On two of the three visits, they didn’t have any extra crispy chicken made, I would have to wait 40 minutes. On the one time that they did have extra crispy, I ordered three chicken breasts and three wings. What was originally in the bag that they handed to me was two chicken breasts both of them were not extra crispy and the wings were extra crispy, but I am not kidding you they were as big as my index finger. The entire box or bag was cold. Oh, and, the fries first of all, they were dumped all over the inside of the bag, and they were literally cold, not lukewarm, dead cold. I drove back around before even touching my food and went to the window and told them of my dissatisfaction. They said I should come back during the day when a manager was there and there wasn’t anything they would do for meat that time. What a...