Listen , i understand that this is a fast food restaurant and that you may have kids working here, but you also have managers that are supposed to "train" the employees, right ? So what is happening when you place an order ? The person repeats it, but somehow, from the first person to the second person, wires get crossed? And the crazy thing is that it's supposed to be on paper directly passed to the kitchen. So is that the employees' fault or the management's fault? I say it is the managers fault because if the employee was trained better, the wires wouldn't get crossed, I bet. The world is already chaotic enough so when someone wakes up and goes to this establishment you should be able to order , get your food and go home and enjoy your day instead of having to call up to mcdonalds because you didn't get most of your order , then. Have to drive back to the restaurant, get more food, drive back home, and now your morning is garbage and all because communication and lack of training didn't happen. Come on managers lets do better, please. No one wants issues when honestly, we go get fast food because we don't feel like cooking not because we have to have it so do better , this isn't the first time but i guarantee you it is the last time. 3.8 stars should be a 3, and if anything is a 3, it means you don't eat here usually, and now I see why. I'm shocked that businesses wonder why they close down when they have service like this. Anyone that puts 4 or even 5 stars for this place obviously had the pleasure of ordering from someone with a brain cell , go here don't go here , your choice, but personally I like stress free days...
Read moreThe workers are very childish. I ordered a Carmel Frappuccino with an extra drizzle. I saw the girl finishing it and she ran out of Caramel, so they handed it to me with barely any Caramel. I asked for the extra drizzle I paid for. And they asked me to pull forward and they would bring it to me. I waited and waited, finally after 5 cars behind me had been served and still no drink. So I went inside to get it. I told them nevermind, that I needed to go. The girl said it was almost done, they were putting the whipped cream on it. Then she handed it to me and I went to my truck and drove off. After I got on the hiway I took a drink and choked on the pure syrup!! They had coated most of the inside of the cup and there was over half an inch deep on the bottom. It was not drinkable. I had always liked this location, but the children that were working 2/21/24 about 6:20 need to grow up!! Sign...
Read moreShowed up at 0700 on a road trip. Lobby was supposed to open at 0700, but it was not. Not a big deal, eventually manager opened it. The drive thru had some traffic, so maybe they were behind. Ordered food from kiosk, took about 10 minutes for it to be prepared. When number was called found some items not on tray. Stood there waiting for assistance. Girl behind register had no customers and just leaned back against shelves with arms crossed. Finally asked her for missing items, she seemed annoyed she had to bother with it. The kicker is before leaving went and used restroom. Employee was in stall either cleaning or using it, not sure which. When he came out of stall he immediately walked out the door without washing hands. Came out and he was behind counter handling food 🤮. Eat here at...
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