Jimmy John's — Restaurant in Wilmington

Sandwiches are good when they actually get your order correct. I had trouble two days in a row with orders placed for lunch. The first time the manager offered a credit for a future order and apologized profusely. I was totally fine with that, mistakes happen and I appreciated the gesture. I happened to be in a pinch for lunch the next day and called to place an order using my credit (and paid a little additional for the rest)....Again, items that I was charged for were left out of my order after I already had to call because they sent a bill to collect money from me after charging my credit card for the order. The manager was rude and snippy. I asked nicely to just be refunded for what they left off and she refused. She said she could give me a credit for a future order. I kindly told her we would not be ordering from them again and her attitude escalated and she snapped that she would send my cash with a delivery driver and that is all she would do. Don't waste your time with this place. It's a headache and not...

I usually have no problems with this location. They used to be very fast and reliable. However, I ordered from them today and it took near 40 minutes for me to receive my order, and the location is only half a mile away. Not to mention, the girl that delivered my food who I’m assuming is new, was incredibly rude to me. She called and said she was there with my order and I asked if she wasn’t able to get through the apartment door, and she responded “no” in a very nasty tone. When she gave me my food she was glaring at me and ignored me when I said thank you and even ROLLED HER EYES as she left. Everyone else who has delivered my food has always been very kind. I was genuinely afraid this chick might have spit in my food. Really not impressed with her service. If she worked for me, she’d be fired...

I always go to this Jimmy John’s since I am a Forum Employee as well. They are usually quick and efficient. Pretty disappointed to drive home and have none of my toppings on my sandwich. #1 but no tomato, add onion, pickles, oil and vinegar and banana peppers. Got home to a sandwich with ham, cheese, and lettuce. I did call the location to explain the situation. The lady over the phone said I could get a credit but for in phone orders, only. I usually walk in and order. I didn’t take the offer because I usually do in store pick up or walk in… Not leaving a 1 star review because it wasn’t a 1 star experience and never is. When you work in customer service, you know how situations should be handled. I wasn’t even offered to come back and get a new sandwich with what I...