Dewey's Bakery — Restaurant in Winston-Salem

Update 7/17/25 - TERRIBLE customer service continues! Tried this location again today. Walked in, observed bald gentleman working behind the counter talking to co-worker. Neither addressed my presence. After 3-4 min I asked if they were working as I was unsure bc they boldly ignored my existence. Bald gentleman looked at me and said yes, are you? I said No, I don’t work here but I was waiting for someone to help me. He said what do you need? I requested center cake square pieces. He said they are all center pieces. I noticed cake squares from a previous tray on the side which he began boxing. I said can I get cake squares out of the tray please? He said why? I said because those have pink icing on them. He said it’s just strawberry. I said we have a strawberry allergy. He tossed the ones w/pink icing. He began a 2nd box, again boxing from the ones on the side. I asked again if I could have center pieces from the tray. He said why? I said I am getting them for somebody and merely following orders. He said there is nothing wrong with these. I said if you won’t get them from the center I don’t think I can get those. He said oh well and tossed the box in the trash. What is the problem with complying with a customer’s request? I didn’t ask him to run around the building. This dude! Please train this guy or remove him from customer interaction. I will take my money to the pleasant staff I have encountered at the delicious Nothing Bundt Cake shop! Dewey’s staff is the worst!

Worst customer service ever! Current staff are extremely rude and abrasive!! Bring back the sweet, elderly ladies that used to greet customers...

I love their desserts but the customer service at this visit was the worst! I live in Eastern NC, so when I travel almost 3 hours to Winston Salem, I always stop by Dewey's because I only get a chance to go about once a year. I visited Dewey's on Saturday, November 9th around 5:00 pm and saw a round platter of (18) "Pumpkin Patch" decorated cake squares on display. There was no price posted, so I asked the person behind the counter and she quoted $29.99. She brought the platter around to where the cashier was and when it was my turn to pay, the platter rang up $35.30. I told the cashier that I was told that it was $29.99 and she said, "well I can only tell you what's on my screen". She said it was 32.99 plus tax because the squares were "decorated". What I didn't appreciate was the fact that she did not take the time to confirm what I was told with one of her coworkers, so I took from that, that she didn't believe me. Because I was getting cake for my son's birthday that night and people were behind me in line, I didn't want to cause a scene going back and forth, so I went ahead and paid for it thinking the other coworker made the mistake. But after getting back home to Wayne County, I checked their website and noticed that the $32.99 cake squares was the sheet cake (20 squares). A simple step around the corner to clear up the confusion with a fellow coworker would've shown appreciation of the...

Went in on Monday December 9th to place a custom birthday cake order. It was free cake day so it was busy. We didn't get to see any pics for design ideas but I explained to the lady taking our order that my daughter loves Marvel Super Heroes. She asked if I wanted something like an image screened onto the cake. I said sure. She asked what we wanted it to say and I told her. She then asked for colors and we explained this was our first time doing this, so we didn't have any idea. My wife and I asked her to come up with something cool since they were the pros.

I picked the cake up on Sunday December 15th (our scheduled day) and to my horror the cake was so unbelievably plain. It had a tiny screen shot image to the right and what I asked for on the left. No colors or anything else. it was a solid white cake. We paid in advance and I just thought since the samples we picked up on the previous Monday was so good I let the poor design slide. Took it home and cut everybody a slice. The cake was bland and so dry. I couldn't believe they just charged us forty dollars for this lousy construct. It was worse than a twenty dollar grocery store cake. It was so dry I chocked on it. I cannot recommend this bakery to anyone and will do what I can to find something far better. I gave it two stars because the free cake samples were really good. Blew forty dollars on an atrocity nearly ruining my...