Krispy Kreme Corporate Headquarters — Restaurant in Winston-Salem

I signed up for the Digital Dozens Fundraiser. My school has been extremely enthusiastic and supportive, so they bought donuts. They were even more motivated to help out because it was Krispy Kreme. However, when it came time to make my purchase for the donuts, I stumbled upon a technical issue. It has been difficult resolving this issue. As you can see this has been an ongoing issue since the middle of October. I've tried using my business card and even my personal card, but I keep being told that there is an issue with my address. It seems to me that there is an issue on the tech side, because there is no way that I can get my home address wrong especially since I've been frequently using the same information on other websites for different purchases.

I have not been able to speak with anybody directly aside from Sheri who has been responsive, but unable to assist me in resolving my issue. Not because she is incapable, but because Krispy Kreme it has not responded in a timely fashion.

I have several people asking me about their donut order... And I keep telling them it's coming. I'm afraid that this experience will deter them from supporting our school with any future fundraisers.

I am beyond frustrated and beyond disappointed with the way my issue is being handled and the lack of attentiveness to my problem. The alternative solution is for me to go into the local store and arrange something with them, however it does not seem as though it will be a sure thing since I will have to speak to their respective manager in order to work something out.

I don't want to have to bargain for something with an independent location when - to my understanding- these Dozens have already been promised to me at a certain rate when I signed up for the digital dozens fundraiser.

I am so frustrated that I even want to directly email Mike Tattersfield via LinkedIn. I am so frustrated that I even want to go on Twitter so I can get his attention. Our team works so hard and I promise them donuts with this fundraiser.

In the next week, I will update my experience with this and how Krispy Kreme has resolved my issue. Until then, my review is this: don't participate in this fundraiser if you want to maintain integrity with your clients who are waiting for...

On 11/19/2017 at approximately 8:45 pm my daughter and I visited this location. The manager was mopping the floor at the side entrance and there was no Wet Floor sign at the door. As we carefully tipped across the floor, she looked up at us with a look of disgust, and continued to mop. Once we reached the counter, another employee was there, and she didn't greet us either. One other employee finally came over. I explained to her I received an offer on the Krispy Kreme app stating if I redeemed points from 11/19-11/21 I would receive a Bonus offer for a $4.99 Original Glazed Dozen next week. The other employee that didn't greet us initially acted as if the offer wasn't valid, and walked away. The employee assisting us stated she would try to see how it worked.

The manager finally came up and told me that they don't have anything to do with the apps offers and they don't honor anything like this. This promotion is connected to the Panther's Scored! Promotion; I'm sure the Carolina Panthers Organization would be thrilled to know Krispy Kreme is telling customers they won't honor their app offers! I have earned enough points to redeem a dozen of doughnuts of any kind, and wanted to use them to purchase a dozen birthday cake doughnuts. They were advertising it but did not have any available at the window nor in the main case. I was forced to use the redemption for glazed only. I asked for the name of the general manager. The manager gave me the name, smiled, and walked away. She didn't apologize or anything.

The young lady that helped us was really friendly. As we were leaving, a Latino couple came in. The manager smiled, greeted them, and told them the doughnuts were so good, they would melt in their mouths, so this shows she does know how to treat people in a humane manner. Unfortunately she chose not to do so in our case.

As the wife of a disabled Gulf War Veteran, it's unfortunate, my daughter and I were subjected to such poor unprofessional service. Krispy Kreme solicited the support of the community to support the food bank, without our support, your doors would be closed, and the employees...

I bought 4 dozen donuts this morning in Hickory, NC (2 dozen assorted and 2 dozen glazed) with 96 oz coffee to give to my work crews at three locations. When I went to give them out, I discovered Krispy Kreme gave me 1 dozen assorted and 3 dozen glazed. I called to complain and they said I had to bring the donuts back to exchange if I wanted what I ordered. I'm angry because now the donuts are for lunch and I had to drive across town an extra time. These guys dont want donuts for lunch. I was so irritated that I had to take the donuts back for an exchange, I just told the manager I didnt even want the donuts. They could just keep them and give me back my money. I mean, who wants donuts for lunch. They're so damn worried about getting back their donuts for a one-for-one exchange, they can just keep em. I'll get donuts from the grocery store. Maybe they can get my order right. I've been buying a lot of donuts, six dozen in just this past week, plus the 96 oz coffees. I'm done. I wont be back. Get all damn cheap with me and want their donuts back for an exchange when they screwed up the order! They could have apologized and said, hey just keep the wrong ones and when you come back we'll give you the extra assorted dozen you already paid for. That would have gotten me back to buy more donuts. Instead, they wanted their damn donuts back and I had to drive back across town. That's three work crews that wont be getting anymore Krispy Kreme donuts. Plus, I'm going to tell everyone I know how damn cheap Krispy Kreme is. Wanting their damn donuts back! I suppose they needed em so they could resell them to some gas station. Learn some customer service! They messed up my order, gave me the wrong donuts, then made it my responsibility to drive all the way back across town so they could make a one-for-one swap. That is wrong on so many levels. Yes, I believe I'll take my...