D'Italia Restaurant Pizzeria and Catering BYO — Restaurant in Woodbridge Township

My family and I have been loyal customers for 30 years since it was next to Foodtown across the street. I keep getting different amounts. 42.. 31.50..35.50? ordered 3 times delivery in 1 1/2 weeks. 1 pickup 3 weeks ago. First delivery I was charged (after I paid and didn't know) and then refunded 42 dollars for a no cheese, veggie pizza? She fixed it, and was nice about it. The 2nd delivery was 1 hour 30 minutes... and I'm 4 minutes away. It was 31.50 before tip. 3rd time, I ask the total and bring up how I was charged a few dollars less the last time, and he goes "someone got it wrong, you want the pizza or not". (35.50 before tip) This guy forgets in customer service means you have be just a tiny little bit nicer than usual when you interact with someone. I understand not giving into every customers beck and call but I didn't have an attitude, and I wasn't asking for anything outrageous, I'm asking for the price I paid last time, and consistency. They forgot to put the hot peppers toppings, and there were giant tomato slices. (I always said baby tomatoes and always get them giant but I don't complain, I take them off, that's fine) then, they say they forgot to put the hot peppers and sent the hot peppers alone! in a bag. instead of trying to remedy the situation, with a bit more care. Maybe offer a 10% next time, I don't know, just something for dealing with the longer wait time, and his attitude. Why is a manager arguing with someone who is not arguing with them, I was asking a question and stating a fact. There's a way to communicate effectively and not loudly at someone, that's rude and crass. (I was honestly too scared to call back, my Mom had to) and none of us are going back, after 30 years.. Long time customers doesn't mean anything to them and it shows. We recommended them to so many people, we had birthdays there, ect. The way I was spoken to, is completely unacceptable.. I was so upset while he barked snippy short replies, and then for my card info. And hung up. He argued the price was lower because "I picked it up" and "he was THERE"..(that was 3 weeks ago?) He spoke to me each time after with my order, and it was 3 deliveries in 10 days. He's rude, and he needs better communication skills. I hope this feedback helps, but I'm not sure he cares now that he's a big time restaurant and not next...

Order from here all the time and never had any issues. Tonight I called and always specifically tell the person taking my order to please have the driver call because our entrance is in the back. Tonight after 1hr 20min of waiting when initially they said it would be about 40 I called back. Hadn’t received any sort of cal before that. He asked if I paid and I said yes even leaving a top on the card when I placed the order. After the guy put me on hold another guy comes on the phone and goes, “I don’t know what to tell you sweetie, the driver dropped your food off already.” I told him I had not received a call or anything which is why I was calling them. He told me the driver was new and that he’s screaming on the other line that he called and knocked and just left the food. The driver did not call…even if he did and I missed it I would have assumed he was there and would have went down and grabbed the food when it was delivered. The guy who I spoke to after I was out on hold couldn’t have been any ruder. And even said they just leave food outside all the time, it was a normal thing. I couldn’t have been any more nice while the 2nd guy I spoke to couldn’t be anymore rude. When I finally got the food from outside it was obviously cold which was whatever but the driver must have threw it from the window of his car because oil was all over both bags of food and the cheese and spinach calzone was...

When my family and I went a year or two ago the food was very good but when we went there yesterday it was a terrible experience. We ordered the four cheese pizza for the dough to be wet and soggy, the pizza was overwhelmed with low quality yellow cheese and there was one slice of white cheese melted on top, it was very chewy and overall was bland. It was not what was expected out of a four cheese pizza. The cheese slid right off the dough and the dough was very pasty too. I ordered the penne vodka and it was extremely bland, it was very overwhelming with the large amounts of black olives and peas. The sauce was very watery and had no flavor at all. I had chicken added to my pasta and it was super soggy and tough to eat. The chicken seemed to have been breaded and then thrown into the sauce, I was very disappointed with my entree. Someone else at the table had ordered a Cajun shrimp wrap, it seemed very rush and it looked like it was just thrown together. I really was looking forward to a nice dinner at D'Italia's but the quality of food and the standards have lowered since the last time we went. Gordon Ramsay should definitely pay a visit to this establishment because as a local restaurant it has great potential to be what it once was. However we will not be dining there any time soon, the service was friendly and inviting but the quality of food was very...