My visit on Saturday March 30th 2024 was not a great experience. I was purchasing Cinnabon for Easter guests. After being informed the Cinnabon I wanted I'd have to wait more than an hour for, I said "no thank you" and started to leave. I was stopped and informed there were mid size Cinnabon available to which I did purchase. I asked if additional frosting was included and was told no, thus I purchased one additional frosting. One 6 pack of medium buns, 2 large buns, and a frosting cost me $30. When I looked in the bag, I had 4 frostings and one of my large buns were not present. The staff wanted to argue with me about it, very unprofessional considering I never even left the store.....the proof was right there in the bag. I did finally receive my large bun and informed them I only ordered 1 additional frosting which I paid for and was told the others come with....I wouldn't have bought a frosting if my original question had been answered correctly.
Easter Sunday comes and the buns I purchased the afternoon before were ALL raw dough in the center. Only the 2 outer rings were cooked on the mediums and the larger buns were raw dough once you got to the 3rd inner ring.....raw and inedible, very disappointing considering the cost and hassle I went through to get them. I should have just left when what I wanted wasn't readily available. On a busy Saturday the day before a holiday, I feel as though better forethought and planning to have product available for customers should have been a priority.
I'm not likely to buy Cinnabon going forward due to both the product quality and poor...
Read moreDrove to 45 minutes to satisfy my cinnabon craving. Bought a box with one freshly warm one for me to savor in the car only to find out that halfway through the middle was raw and still doughy. Brought it back to Cinnabon only to get this response from the cinnabon employee: so what do you want me to do with it? Just so you know these batch (pointing to the warm cinnabon were all cooked in the same batch) after I showed her how doughy and raw the center was?? I told her, well I don't want to eat raw dough don't want to get sick. She gave me a receipt and said she refunded my $4.59. What happened to my 1/2 dozen? I will wait and call my financial institution tomorrow. Please be extra careful when buying from this location double check before eating most especially when you're pregnant or have young kids. I don't want anyone...
Read moreDespite seeing several negative reviews, my wife and I had a fantastic experience at this Cinnabon location. We arrived just 15 minutes before closing, yet the staff welcomed us warmly and served us with a smile.
My wife always orders the Oreo Chillata and a churro, both of which were delicious. The Oreo Chiller was perfectly blended and creamy, while the churro was fresh and delightfully crispy with a soft inside. As for me, I can't resist the classic roll. It was exactly what I hoped for – an ooey gooey roll of sweet cinnamon deliciousness that hit the spot.
The staff's friendliness and the quality of the treats made our visit memorable. We will definitely be coming back. Highly recommend this spot if you're at the...
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