Starbucks — Restaurant in Woodland Park

The coffee is as good as it is anywhere. I don't like going to this location because the staff is NOT friendly. If I'm paying $8 for a coffee should I not at least see a smile? I like to be treated how I treat people and near everyone at this location is flat-out rude. I bought a coffee the other day the cashier and I got into a little argument because she was refusing to make the coffee how I wanted it which I wouldn't be so upset about besides for every other location I have stopped at which happens to be a lot is willing to make it for me like that. I always tip and even offered to pay extra. After a few minutes of her saying that I was lying and other places wouldn't do it she agreed to do it this once. All it was was switching the dark frap roast out for fresh expresso. When I got my coffee she made the wrong size. Wasn't upset at the wait for a new one but the fact that she had an attitude over remaking something she messed up really rub me wrong. Please understand that I worked in a coffee shop and now a waitress I understand that people have bad days but working in this industry you cannot take it out on your customers. Anyways I got my coffee finished it and I'm damn near sure she used decaf. Don't want to go into detail but let's just say I know how coffee affects my body and didn't feel anything from the coffee I received from her which was supposed to have two...

The new set up is really cool and fancy. The woman working named Angela was extremely rude, impatient, sarcastic, and nasty to us as we ordered. She was unable to do what we were asking (load money onto a card) and continuously got more frustrated with us for whatever technical issues were happening or for whatever reason she couldn’t perform the task. Because of this, we ended up leaving with no drinks and a very cold goodbye from Angela. Before we left, I asked her for her name to which she responded “My name is Angela, what? Do you want to speak to a manager?” in a mocking tone. I told her that I really just wanted to know why she was being so rude. She got immediately defensive and told me that she “wasn’t being rude. I have helped you this entire time and did everything you asked” Well, we left with no drinks and no money on our card so, no, she did not do a single thing we asked. This experience was one of the worst customer service experiences I’ve ever had. Not only did we feel completely disrespected and mistreated, but our first experience at our favorite Starbucks was ruined by the horrible...

Terrible experience several weeks back. Lobby has been locked and only drive through available. Ordered a drink, waited in drive through for 20 minutes; got to window and paid; after paying was told they were out of the ingredients to make the drink. Asked for a refund, literally no one knew how to issue a refund. Waited for another 30 minutes in the drive through waiting for the refund. When asked where the manager was Derek a very dramatic employee became rude and said the manager had covid, and that he was sorry we found that such an inconvenience. Lol. Not sure what the manager’s illness had to do with his total inability to perform his job, but whatever, that logic made sense to Derek. Then he slammed the drive through window shut and ALL the other available employees went to comfort him. Not clear why the staff isn’t trained to order supplies or issue refunds but this...