Five Guys — Restaurant in Woodlawn

After leaving the Chipotle next door upset and hungry. I decided to come over to five guys, had not eaten all day and just wanted to eat something, even tho chipotle was my first choice after todays visit I realized why five guys should have been my first pick!! I entered to order and an employee was front and center at the register ready to help me. Before ordering I shared my unfortunate experience next door and how I was so hungry I just wanted to eat and go home after a long day at work. Hannah and Noah assured me that they would get me some food quick and apologized for my experience next door even though they had no direct effect. Two minutes after I ordered, I was offered a little bit of fries to throw on my stomach while I wait. I was so shocked at how they actually paid attention and heard me say this through my little rant about chipotle. I almost cried because, I always say now of days you do not get this type of great service anymore and that no one cares about your experience at these establishments anymore but today I was proven wrong I just want to thank them both for just caring. I was out of there in 10 minutes and my burger was amazing!! Thank...

I walked in I was greeted by the all women staff, instantly I noticed someone back there eating the fries they prepared to sell 🤢🤢 no gloves just digging in the fries eating them right in front of the customer. I paid for my food with a $100 bill , it took them over 5 mins to verify the authenticity. I then waited for over 7 mins after paying without being acknowledged for my paid cup , I asked them for a “water cup” they lady rudely responds we don’t do that no more , never heard of that . Lastly I looked in my food I get this small paper bag of fries , never have I ever been given 5 guys fries in a paper bag, it’s always been a cup . The staff was super unprofessional and the food was wet and soggy. The atmosphere was terrible. Actually the worst five guys in Baltimore. Won’t ever go back , I’ll also be writing...

Stopped in after an emergency dr appt at Kaiser. Was greeted by a tiny, miserable human whom I still spoke to pleasantly and with kindness. I go to fill my drink at the fountain and the tiny miserable woman begins making comments regarding my hair. Mind you; I just left an urgent dr appt, not the hair salon. Thankfully, I’m not fighting for my life, but you never know what people are going through. To spend my money in an establishment with service workers who are rude (in general) then decide to make disparaging comments about customers to their coworkers (continuously, because there were several comments made), AND prepare their food. Absolutely not. Instead of giving the satisfaction of a reaction, I left. Let God & my bank...