TL;DR Good food but driver added tips to my order (stole from me)

Ordered for delivery here quite frequently and over the past year the delivery time was longer and longer despite the fact that I would sometimes order as soon as the place opened at 10:00. One day after waiting a gross TWO HOURS for delivery, I decided to stop tipping and tip again if the delivery was under an hour. The other day when I ordered, I checked my previous orders to notice I had generously tipped the driver 5 dollars. And by generously tipped the driver 5 dollars I mean he added a tip to the order that I did not give him. So he stole from me. To check to make sure I wasn't losing my mind, I placed another order at 10:15. When the food finally arrived at 11:30 I made sure that no tip was included since it was over an hour. I then went back to check my order on the foodtecsolutions site they have and sure enough a 2 dollar tip was added without me actually tipping anything. This is really sad considering I've ordered here often, but I draw the line of patronizing with a business when they start stealing from me. I called last week (2nd week Oct 2017) to get my money back and while the manager (possibly owner?) said the money would be returned to me, but he was busy with the lunch rush and would take care of it later. This has not happened yet.