Cluck & Crispy Chicken — Restaurant in Worcester

Food was ok. What I am more upset about is the fact that I paid with my card for the meal I had gotten and was charged one amount on that same day which was the amount of the meal plus tax…. Cool. Then the next day I get a notification that my transaction amount had changed from that amount to a higher amount because a tip had been added. The notification I received said exactly just that. That a tip had been added. While the tip amount wasn’t extremely crazy I did not authorize a tip for my transaction. To be honest the card paying machine they use doesn’t show an option to add a tip at the time of sale and I didn’t sign any type of receipt with the option to add a tip there either. When I called the location and asked to speak with a manger I was told by a female that answered that there was no manger at the moment and she didn’t know when there would be one in the establishment. She asked if she might be able to assist me and I told her the situation and she informed me that they are not able to add tips after the fact which I feel like is an absolute lie being as I was a general manager in a restaurant for a long time. Then proceeded to ask if I had the receipt which one was never given to me. I have proof with the notification and transactions on my banks app that they amount was changed due to tip being added on. I just feel like if this was done to me it probably has been done to others and probably will continue to happen because maybe no one has made a complaint about it because they don’t check their transactions frequently and the amount they did to me wasn’t very big and wasn’t an even number and that’s probably because they think if it’s a smaller amount and it looks like a random amount a person would tip to make their total charge an even dollar amount that people wouldn’t really notice or catch on. So with that being said if you’re paying with a card I would definitely ask for a receipt and pay attention to the transaction total to make sure it doesn’t somehow change all of a sudden. Also goes without saying I will never step foot in the establishment again or do any type of business with...

A friend recommended a newly opened burger joint in Worcester that supposedly has flavors reminiscent of Chinese cuisine. With high expectations, I went to place an order. However, the cashier, she was also Chinese, was rather cold and indifferent when answering my questions. To my surprise, when I got home, I realized that my takeout bag didn’t include any ketchup or sauces. Am I supposed to eat fries and chicken nuggets plain? Shouldn’t you ask the customer before packing the order? Not even a single napkin was provided.

Out of nostalgia for my hometown, I chose your restaurant over Chick-fil-A and my boyfriend’s favorite, Dave’s, even though your prices are higher. Clearly, the service here doesn’t compare to that of American burger joints. I can’t help but wonder—do you treat American customers like this? Or is it because we’re all Chinese that you think it’s okay to be careless? I’m a Clark student please tell me why you treat...

Pictures below are two different sandwiches. Some are with flash and some without. This doesn’t even top it off. The spicy wrap we got was also raw. Both the chicken sandwiches me and my family got were raw inside. Everything besides the chicken in the bucket we got was raw. My kids were eating the food as well so I just ended up throwing everything away. WASTE of money, almost $50+ down the drain. I couldn’t believe it. It freaked me out and I’ll most likely never go here again. I’m not the type to leave reviews like these but this had to be shown incase anyone else decides to try this place out. I wouldn’t want this to happen to someone else so please CHECK YOUR FOOD!! The place inside itself was super clean and nice, customer service was good. Wouldn’t recommend...