Kelly's Roast Beef — Restaurant in Worcester

Kelly's is the opposite of its neighbor Chic fillet. While Chic fillet is a model of efficiency at serving customers Kelly's is not. When we entered the place it was empty with only a couple customers. The server took our order a plate of chicken tenders for the kids and surf and turf roast beef and a lobster roll for myself and a scallop roll for my wife. We waited a good 15 min for our order and in that time period watched two different people come in stand at the counter and be ignored by waitstaff and both ended up walking out without ordering. When our meal arrived my wife's food wasn't in the bag. When I questioned the server she forgot to enter in my wife's order. How I have know idea the store was empty and dead silent and we ordered three items? Both the roast beef & lobster roll were alright but nothing to write home about especially for that price point 30s. Seeing the quality of service or lack there of my wife didn't want to wait for another meal and we just split mine. The chicken tender plate was just a typical chicken tenders you'd find on any kids menu. I predict Kelly's doesn't survive in that location in the city with those prices points while providing sub part service the staff is super unmotivated. There are so many superb family restaurants in the Park Ave area do not waste your time or money with Kelly's it's a big...

Went there this week around 1:30pm. Ordered the Chicken Fingers, Fries & Soda. I have ordered this many times at other locations. Interior was nice, but what's with the jumbo sized table? Staffed for lunch rush, but at this point they were standing around a lot. Food was cooked to order, piping hot. The Chicken Fingers were delivered in a bag along with the Fries in another bag on a tray by a staff member. How do you eat these items out of a bag? Other locations serve it on a plate. Had to ask for a plate, which they gave. Had to ask for Ketchup. Given a half full small plastic cup. Had to ask for more. Had to ask for Barbeque sauce, which turned out to be a mustard based sauce. That was different. The Fries were HEAVILY salted. Felt bloated the rest of the day. They have a Coke freestyle machine. But no lids. Tried to take a soda with me and ended up spilling it all over me and my car when the cup collapsed when I picked it up in the car. I guess I should have asked for a lid, but shouldn't have had to. Overall, they give me a vibe of doing whatever they can to minimize costs and maximize profits. Not a good look for a brand...

This was my second time ordering and picking up Kelly's using the DoorDash service in the last three months. The first time my wife and I ordered everything was 5 out of 5 stars with our food and experience. On this evening's order, the food was ready when I arrived. The most recent order was on Labor Day, so it seemed like staffing was light. There were two people in front of me waiting on their orders to be wrapped up. I remember the staff seemed a little more welcoming during my last visit. I wouldn't want to be working when everyone else is enjoying the day off. I did add a tomato on my sandwich through the app, and this was missed.

With the items I was more critical of about my experience out of the way, the food was excellent. I ordered the Roast Beef Sandwich with Au Jus and a Caesar Salad Half. We also ordered a Large Onion Ring. They included several sides of Au Jus, Caesar Salad Dressing, and Ketchup packets. I was very impressed that they didn't leave us wanting for our Au Jus and salad dressing.

Based on another positive experience, we will definitely return again to...