Theatre Cafe — Restaurant in Worcester

After reading the reviews, I so wanted to have a good experience.... unfortunately that was not the case yesterday. We got there before noon and I was excited to see the specials. Looked good. We asked the waitstaff whether the hamburger came with fries and I asked about the number/size of the shrimp cakes. She brought over a plate of 4 cakes that had not been cooked yet and explained that this was what they started as. She indicated it was her first day there but if the description of the meal did not indicate fries then no fries. So my husband ordered sweet potato fries with his Med/Well burger and I ordered the shrimp cake/chowder special. When the woman (guessing owner) read the order I overheard her ask the waitstaff if the request for sweet potato fries was instead of the fries that came with the burger.... That was the first time I realized that there was some confusion.

When the food finally came, the chowder was a bit thin though did taste OK and there were 3 small shrimp cakes -not 4 and were a bit dry. Not a problem a bit of tartar sauce couldn't overcome.... Then my husband started eating his burger and realized something was wrong.... something was hard to bite through. He showed it to me and I realized that the cook had never removed the paper lining of the meat and had cooked it that way! I refrained from making a scene but did point it out to the waitstaff who shared the situation with the woman/owner who subsequently shared the information with the cook(guessing husband/owner). Both came out and saw the paper that had been removed and joked about it though apologized.... NOTHING else... At best it would have been appropriate to remove that cost off the tab. At the least, my husband should have been offered a replacement. The fact that the cook could grill the burger with the paper on it make be wonder if both sides were actually cooked. After all, wouldn't it have been noticed once the burger was flipped? The paper was on the underside of the meat in the bun so it was not seen when husband put ketchup on top.

Very disappointing. I do not see us ever going back regardless of the proximity to...

Exceptional service and unforgettable experiences at the Theater Cafe! I have had the pleasure of visiting the Theater Cafe on multiple occasions, and each visit has been nothing short of extraordinary. The service is impeccable, with staff who are not only attentive, but also genuinely warm and welcoming. They go above and beyond to ensure every guest feel special and well taken care of.

The food at the Theatre Cafe is simply outstanding! Each dish is a delightful blend of flavors, prepared with the utmost care and attention to detail. Whether you’re there for a casual meal or a special occasion, the culinary experience is always top notch.

What truly sets the Theater Cafe apart? Is there exceptional hosting a parties and events. I have hosted several events there, and each one has been a resounding success. The team is incredible, professional, and accommodating, making the planning process seamless and stress-free. They handle every detail with precision, ensuring that the event runs smoothly and exceeds all expectations.

In summary, the Theatre Cafe is a downtown Worcester, gem that constantly delivers exceptional service delicious food and unforgettable experiences. I highly recommend it to anyone looking for a fantastic dining experience or a perfect venue for their next...

Don't order the NY Strip Steak! We went in March before a show at the Hanover Theater, hoping for a good meal for our party of 4. Two of us ordered the NY Strip Steak, boy was that a mistake. It was undercooked, had lots of grizzle, and the frustrating part it was all covered in mushroom sauce, the lighting was dark, so it was impossible to see what you were eating. Every other bite was a mouthful of grizzle. The other two meals weren't stellar, just ok. Then during dinner the owner came over and asked 'how is everything' I told him that on our two strip steak dinners that the steak had a lot of grizzle and was undercooked and very hard to eat, and suggested they don't cover it in sauce. He looked a little miffed, almost insulted, and said 'Oh, OK' - THEN WALKED AWAY!!!! That was it. No response, nothing to accomidate us, not even saying something like sorry, or trying to offer something else, or anything. Just NOTHING. He was more hurt by us complaining than trying to solve our customer's problem. We aren't big complainers so we just left it at that. The price was very expensive for what we got. I would highly recommend you STAY AWAY from this place! There are other much better places that actually care about...