I placed an order for Island Counseling Center today at 11:05am on line. I paid with a debit card and the money was removed from the card holder's bank account at that time. I called at 12:08 pm, as our order had not arrived and people were on their lunch breaks. I was told that the order had never been received and had to give the order all over again to the person on the phone. I was told that it would be delivered. At 1:10 pm, my co-worker called them again and was treated rudely and unprofessionally by the person on the other end of the phone. He was told that there were "five or six other orders ahead of yours" and they would get it here "as soon as we can". It finally showed up at about 1:20pm, about 2 hours and 15 minutes after it was ordered. AND they overcharged us on the whole order. We have been ordering from Wayne's on an average of twice weekly for the last 6 months or so and there has never been a problem, until now. I can assure you that we will not be ordering from this establishment again. YOU HAVE JUST LOST A VALUABLE CUSTOMER.