Shakey Jake's — Restaurant in York

Editing my 5-star review i previously posted.

I have been a customer of Shakey Jake's since I was a kid. We never had any complaints and was always good seeing the same employees over the years with great food and customer service.

With that being said, we will not be going back to this establishment with the new ownership. It took a lot for me to write this negative review, but it is absolutely the worst service every single time we have ordered over the past few months.

The new owner, I presume, has no clue how to run a business and is always all over the place when I come in for our order. For months he kept handing us poorly handwritten pieces of paper for their loyalty program because they were always out of cards (staples is 2 doors down).

Our order has been messed up multiple times and there are always other customers in at the same time with messed up/missed orders. Today the customer ahead of us had a completely missed pizza. The prices have also significantly been increased.

Each time I go in some seemingly ridiculous change is being made to the restaurant. First it was blinding lights and now the paint job looks like it was done by a child.

The owner is outwardly rude to his staff and this last time picking up an order I now only see one of the original staff members. I could really go on with the terrible experiences we have had.

It is so sad to see a well loved small business I have been going to for over 25 years run to the ground. I hope this owner gets a wake up call and starts learning how to run a professional business because there is no excuse for just how poor the service is.

**and, no, I do not personally know the old owners, I just enjoyed their...

I went in tonight for take out ordered a cheese steak with extra cheese and a bacon cheese burger with extra cheese along for meatball sub and fries for the kids When we got home and realized that the cheese steak and bacon burger didn’t seem to have extra cheese nor the normal amount but the meatball had cheese when it was ordered without which is very unusual for this establishment After talking, my Wife decided she wanted to call in just to make them aware of this since we were charged for the cheese and were disappointed with how the subs were made She rings in to speak to a gentleman who ends up passing it to woman who wanted to argue about how much cheese was on the subs even after my wife explained she has been going there since she was 15 years old and has never had an issue( weekly thing when she got her license) we drive 25 minutes just to get shakey jakes and how unusual this was because usually the cheese steaks are delicious and cheesy with a lot more cheese then we received She continued to want to argue and be very rude the worst part of this is my wife wanted to make them aware of this as long time customers, not looking for a refund, wasn’t worth the trip back and we both assumed this wouldn’t happen again We will never return to this establishment again because of this phone call and how rude the lady was I am so disappointed in the customer service my wife received it’s appalling I never could imagine receiving bad customer service since we have never had an...

Since they changed owners it is horrible. The place does not have the same feeling it used to. And they mess up my food every time. I am not going back. The new owner does not care at all. The last time they messed up the food he refused to make it properly because he didn't want to threw the food away. So he offered 10.00 off next time. This place is a joke now. So let me update.. the food has gotten better.. and the service is ok depending on who is working.

I am done with this place, the owner has no customer service skills. While I'm waiting on my food he is on the phone with a customer. He had it on speaker and the man was calling about an issue he had. I guess his delivery was super late. Instead of apologizing and handling the issue he has a bunch of excuses. It was the driver's fault. They were busy and can not guarantee fast delivery. Anyway the point is the way he handles his customers. Like we don't matter. Now my issue is we ordered 2 orders. Mine was simple a cheesesteak with meat and cheese only and sauce on the side. There was no cheese on it st all. And very cold. The other cheesesteak had a very small piece of cheese on it. But covered with sauce so it was so soggy. I'm not calling to complain because I can not deal with that man for 12 dollars. I will just choose to find a better spot...