The Lounge Coffee — Restaurant in Đà Nẵng

I don’t like giving places a low rating but unfortunately this place earned a low star due to the misleading name and branding of the coffee shop.

Here is my feedback:

They do not serve “hot” lattes or matcha. I could only get it iced. Also rather than putting sugar on the side they put a lot of sugar in the drink. Which I find isn’t common, (usually they ask or let you know if the latte has sugar in it) You are not allowed to go upstairs to the “lounge” because it’s owned by a different company? So the name and outside branding of this place is very misleading. We did not find out we had to stay downstairs where they only have bar stool chairs until we purchased our drinks. The staff understandably has to deal with turning customers down when they try to go upstairs but the delivery on how they communicated it was not very friendly. I do feel bad for the staff as they probably have to deal with this a lot.

I hope they can improve these things because I do think this place has potential! But.. it’s most certainly a...

The top floor, which looks more comfortable, is only accessed by tour bus visitors. It seems like the owner did some handshake deals to guarantee money. The downstairs seating is super uncomfortable, and as a big, tall guy, I could only sit for 10-15 minutes.

I usually spend 300-400,000 VND daily in a coffee shop, finding a nice workplace; I think the owner needs to make the place more accessible to general tourists, locals, and the public.

There is also a luxury bag shop, which is super strange to have, but you get the feeling that this business is all show and no go. You can see that the owner's idea of what 'good' looks like needs to be adapted to something more authentic and grounded in reality.

I recommend a coffee shop called Bonjour across the road, It has better seating, friendly staff, and a family feel, has internet, lovely views of the beach,...

I walked in, going upstairs, which was completely empty (and upstairs is the only reason you would go to this shop cos of the view, etc), and got told, "Sorry, only for tour companies upstairs. You can stay on the stools down here" (basically few unconfortable stools next to the working area). My reply "no thanks, bye". The stuff was polite, But if the management want to work Only wirh tour comanpies, freakin WRITE IT DOWN ON HERE TOO, so people that live in da nang and the normal tourist won't waste his time coming to your shop....