Lotteria PHU QUOC GRAND WORLD — Restaurant in Phú Quốc

To start with I stood at the register for almost five minutes, waiting for the cashier to get off of her phone to come take my order. Once she finally finished her business and came to the register, she ignored me took another customers order who had just walked up and stood next first, even though she saw me standing there for almost 5 minutes waiting to place an order.

After receiving my food…I’ve eaten at many lotteria locations before but for some reason this one was just ok. We tried fried chicken, shrimp burger, chicken burger, bulgogi burger, cheese burger, fries, cheese sticks etc and everything was dry. The shrimp burger here was better than other locations and the cheese sticks were cooked well. Everything else...

There is a big problem with the management of this branch. Sadly harming the reputation of the brand. The toilets were so filthy it is an absolute disgrace. This alone says a lot about the management of this place. Then when we wanted to order the rice & chicken option, we were told they don't have chicken. Also no chicken burgers. Also no hamburgers. The ONLY item available was a Shrimp Burger. The soft serve machine was out of order for the whole week that we stayed at Grand World. The shop was full of disgruntled customers. We were one couple out of many who turned around at the counter without being able to get something to eat. It is a total disgrace. They can just as well close this place down as far as I...

We were there at 7:50pm today. A good number if customers waiting in line. The employees told us they turned off their oven and are not taking new orders. This is way too early! In Grand World “The City That Never Sleeps”!

The cheeseburgers are NOT done to proper standards. Buns are not fresh and are never grilled properly.

We feel the management close too early so that they can go hone early! Lotteria Corporation, you need new management! We feel they are making you lose money! We suggest you Investigate...