endota spa Chatswood — Attraction in Sydney

I went for a 60 minute pregnancy massage there today, and was quite disappointed with the service.

The massage itself was OK, and the masseuse was friendly enough.

My appointment was at 2pm. When I got there at 2:05pm, they asked me to fill out some questionnaire (which I figured they will use to sell me something afterwards) and asked if I would like some tea. They then read to me what I had written and confirmed what kind of massage I wanted. This must have taken at least 15 minutes.

The massage itself felt very short. The masseuse told me that it was over and to take my time to get dressed. After getting dressed, I checked my phone and it was only 3:01pm. So I asked why she gave me a 45 minute massage when the massage says 60 minutes. She then told me that the 15 minute "tea and consultation" was counted towards the 60 minute massage.

I felt ripped off, especially since the massage itself was pretty pricey!!

I asked the lady at reception why they were counting me filling out their form towards the 60 minutes, and they said they needed that information. I said well great for you but why am I paying for it, it doesn't benefit me to give them this information. Was really annoyed. She later said she will reduce the price to $110 for that 15 minute of massage I didn't get.

Glad she adjusted it but come on guys, you charge $145 for an hour of massage and you take away 15 minutes of the massage?? That's one fourth of what I was paying...

I went to Endota Spa prior to their renovation/redevelopment and can not begin to describe how disappointing my experience was.

The worst part - despite the rude staff, the rushed job and the scratches - was the utter lack of care shown by the business as a whole.

Following my massage, I got a 'Thank You' email which invited feedback which claimed they absolutely read and take on board.

I submitted a respectful and honest response, one that spoke to: The receptionist being quite mean and attitude-ey throughout every interaction My therapist had what felt like cuts or calluses on her hands that would pull/scratch my skin throughout the entire treatment There was very little effort put into making the treatment relaxing as it was more a vigorous rub (that resembled how my father used to put suncream on us as children) rather than an actual massage

I went into far more detail via the form, but wanted to provide context for any other reader.

The worst part? I didn't hear anything. I wasn't contacted at all.

The general lack of care shown by staff from start to finish (and a little bit after) was astounding to me.

I would recommend spending your time and money at a spa that genuinely cares and wants to make your...

Highly recommend Jess/Jessy! I had the Electro-mesotherapy & Customised Massage - very relaxing. Jessy is experienced, friendly and accommodating and her massage was firm and just the way I like it. The Chatswood Chase endota spa is the best one I have experienced (and I have tried the Paddington branch, and the Turramurra branch too), from check-in to paying, it was a smooth and seamless process. The rooms are very comfortable and maintained. The only complaint about the “endota spa franchise” in general is how pushy they are with up-selling the products they use during the treatment from the sprays, to the serums, oils etc.. but Jessy had a very friendly and personable approach that didn’t...