MCAS Alexandria — Attraction in Sydney

The bloke that helped me out deserves 5 stars. Sorry I forgot your name. Ex postie, younger bloke behind the sales counter at MCA City Store. He was so helpful and knowledgeable and was able to do what Auburn MCA or the people I spoke to on the phone or emailed couldn't do. After researching what I need and want, I went down to Auburn MCA to find the size I like for a new jacket. The closest to what I need was a Dainese Jacket. After finding my size, I came back to the coast and ordered my jacket on Novembet 2018. It was listed as in stock. My size at Mca Auburn was out of stock. Xmas present 😉. Few days later, I email MCA because my jacket wasn't getting processed. They reply back saying there will be a delay. After few more emails they tell me their supplier won't have it in stock until 20th December. I think ok hopefully they are giving me the worst case scenario and I'll still have my new expensive jacket before Xmas. Fast forward many calls and emails, MCA asks if I want a refund because its now delayed until early January. I tell them hey l waited this long what do you think my answer is going to be? I thought to myself, it can be my birthday present. It gets delayed again... When I ask, she says I'll have it any time soon. I say to the lady what do you mean any time soon? just tell me when. She then says 28th February. 😑😑😑 I head down to MCA city while I'm down there for my birthday week. I get sneaky and ask the sales person if he had the Dainese jacket in my size. Fast forward to the part where he explains their supplier had virus issues etc causing major problems. ok finally something I can understand. He said he'll have a quick look to see if there's a jacket in my size on hold that hasn't been put back into stock yet. No good. He then looks up on the computer to see if any other store has them in stock and notices one jacket on back order. This is when I tell him the truth and I tell him that's my jacket on back order since November. He tells me he understands how I feel and goes on "find the jacket mode" and starts ringing around. Nearly finds one but wrong model, mislabeled. Before I leave, he assures me he'll try and find a jacket in my size for me. Less than a week later I receive my jacket from their Qld store. Woohoo! I just check on MCA online to see if my jacket is in stock and it's still "That item is not available". I would of ordered from Revzilla or many other overseas online stores if they told me from the start what had happened and would of received my jacket long before Xmas. Would of saved money as well and more options besides all black. I don't like looking like a rainbow but some brightness is good for...

I have been going to this shop on and off over the years. I just cannot believe that they continue to employ a manager who appears to have a pathalogical dislike if you look like an office worker... That is all I can sum up. 3 strikes my friend. Yes go in earlier in the week to get a front tyre done. Great guys, good service, friendly. No problem. Go in today thinking wow I really should change the back tyre- so wheel off ready to go & as soon as I saw the manager (I am sure others have had the same experience) I knew my day was going to go downhill. Surprise surprise. No too late to change a dirt bike tyre, although he was just hanging about with 90 minutes prior to closing for the day (as he has been in the past when I have had issues with this guy) so another day of dealing with a guy who runs a retail store that really dislikes providing service or eye contact or even a bit of a 'can I help'... Why do these guys continue employment & I ask why does the business keep him there? Must be a family member that is all I can surmise. No offer to leave it with us and we can do it for you later on... No why do that it may be taking some sales for my employer who pays me each week- I mean that is why I work in a retail bike shop!...I feel sorry for the other guys who work with him. They appear to be wary of him.. I wonder why.... A great dissapointment as I have had issues every single time I ever deal with this individual, but strangely no one else. In fact the rest of the staff are normally very good, that is why I have kept going back despite the poor experience with the shop manager..

Well that is the last time. Think it will be with the competitors or on line but not MCA.

Seeing the reviews just reminded me why I have been reluctant in going back at times, but the last one today was a perfect slap in the face... Great retail experience - I think it is Joel??? well done sure you will have a laugh with your mates at the pub about this tonight - how to really stuff someone around.. Must feel empowering??? I do hope the owners of this business wake up & work out what is going wrong on the floor... before it is too...

I don't ever write reviews but i thought i needed to for this place. Went in about a month ago before i had my bike license and spent about $1200 on a helmet and a jacket with the back shield. The jacket is fine but the helmet was sized wrong.

I called them up today (Mind you i've only used the helmet twice as i'm very busy with work and have only had my license for a week) They said i would need to wait to speak to a higher up manager and that i wasn't going to get a exchange or a refund because its now a second hand helmet, even though all i wanted was to either pay more and get a better helmet or worse case a refund.

I then called the auburn store and they said ring the city store back and tell them you were sized wrongly and they have to help you with getting a new helmet. I rang them 4 times and they wont answer my calls now and hung up the phone for the last call.

Give this company a wide birth they obviously don't give a F@#$.

Edit: From 1 star to 3 stars. I went in today the day after i left this review above and was helped my glen who tried helping me with sizing stuff and i ended up getting a full refund on store credit of the prior helmet i had which i then went to the Auburn store which i was helped by the staff there perfectly and ended up getting a helmet that i love now and fits me perfectly. Much love to...