Fortitude Brewing Co. — Attraction in Tamborine Mountain

I have one word for this place - “disappointing”.

We had planned a leisurely drive down from Brisbane & have lunch at the Brewery with my Mum & partner. We rang ahead on the way down to see if we needed to make a reservation and we also advised that we would also have our small docile dachshund in toe as well to round out the day. On the phone, the lady that answered said that we didn’t need to book and it was just walk-ins on the day and that our dog wouldn’t be a problem. When we arrived we weren’t greeted with hello, we were greeted with “have checked it via the QR code?”. And Imagine our surprise that when we arrived the dog friendly area was empty yet had a heap of reservations on almost every table at 1pm! We asked if we could sit on one of the empty ones in the shade due to my mother having some recent skin cancer treatments where full sun was too much but they couldn’t give it to us due to these “ reservations” and we were offered a small glass table on the fringe of the area that was sized to fit a beer or two and was positioned in partial shade, but it was a bit awkward as it was positioned very close to another couple and their puppy, it was les than half a metre away which was a little uncomfortable. We weren’t very excited about our spot but we thought we could make it work for at least one drink even though we’d planned for lunch.

5 minutes after we’d sat down, one of the hosts promptly removed the “reserved” sign from one of the tables we would have loved to sit at which was in the shade of the dog friendly area which would have given us more room for our lunch plates and beer tasting paddles. Spotting this, I promptly approached the host and asked if I could move our party to that table to enjoy our time at the brewery but the front door host flat out refused and said that “people can’t move tables ‘cause covid” this response infuriated me as had only just sat down, we’d barely touched anything, nor ordered anything to our table. In addition, that response infuriated me more we were pretty much sitting on top of that other couple and my partner was in the bar line awaiting to order, and if they were strict on the “coz covid rule” there would be more controls in place to enforce social distancing in the order line. These examples alone were in direct contradiction of her comment.

I approached my partner to stop the order as I wanted to go as I was a bit frustrated with her lack of customer service and whilst I was at the bar I also complained once again to another team member who appeared to want to try and fix the issue but then she just disappeared and left us floundering in our sunny assigned seat surrounded by empty shaded ample seating that we weren’t allowed to use.

Frustrated, we just left to find somewhere else to enjoy lunch in a shadier place more friendly place. My experience today was not enjoyable and I don’t think I’ll return to this brewery to try the product, there needs to be a little more training placed on team members to also ensure that the customer experience is great regardless of the times.

Luckily, I was super happy that the next two places that I visited after the brewery, they each delivered on a great hospitality and I would recommend heading to the Monkey Tree Bar & Restaurant down the road and Witches Falls Winery was absolutely...

Title: A Right Old Knees-Up at Fortitude Restaurant and Bar

Me and the old man fancied a nosh-up, so we legged it over to Fortitude Restaurant and Bar. Proper nice gaff, it is. We plonked ourselves down and ordered a pizza, thinkin' it was gonna be a right treat.

The pizza comes out, smellin' like heaven on a plate. Couldn't wait to tuck in, so I grab a slice and take a massive bite. Next thing I know, me mouth's on fire! Blinkin' heck, it was hotter than the devil's armpit! I yelled, "MOE!" in shock, mouth open wide. The pizza slipped out and plopped right back on the plate.

"Oi, you alright, mate?" the old man asked, laughin' so hard he nearly fell off his chair.

"Blimey, that was hotter than a June bride in a feather bed!" I said, fannin' me gob with me hand.

"Shoulda waited a tick, ya daft wally," he chuckled, still wiping tears from his eyes.

After recoverin' from that fiery bite, I managed to enjoy the rest of me meal. The old man was still chucklin' and every now and then he'd go, "MOE!" just to take the mickey.

All in all, Fortitude's a right cracker of a place. Good grub, good vibes. Just mind ya don't scorch yer gob on the pizza like I did, or you'll be yellin' "MOE!" too!

Cheers,

A...

I understand its difficult to operate business right now but the way in which the place operates is terrible. Standing in a line to order food for 30 minutes only to be told it's another 45 minutes to eat. But it's the same line to either order a drink or food. They have no regard for us standing so close together for so long. Their staff structure in wrong. There should be table service for drink at the very least. They would have made more money getting it out more often. Then when I was talking to another lady in the line the staff member behind the counter told me not to be rude and its a public holiday. I wasn't being rude I was telling her how much longer it'd be to get my food. Then she yells.out 'IT'S COVID LOVE '. Seriously! You call me, Love. Where's the manager to properly sort out staff, have a better setup and run the place efficiently. The place is popular by default because it's not the management.

The band needs to read the room and play music more suitable to the age of...