Belvedere Palace in Vienna is one of the most significant historical landmarks of Austria. It consists of two Baroque palaces: the Upper and Lower Belvedere, surrounded by stunning gardens. The complex was built in the early 18th century for Prince Eugene of Savoy, a prominent military leader. Today, the Belvedere is home to an extensive collection of Austrian art, from the Middle Ages to the present day, and is especially renowned for its collection of 19th and 20th-century art.

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Discriminatory Treatment of Service Dog Handler Despite Prior Confirmation

TLDR: pre-confirmed service dog access with management but security rejected American certification, saying "we're in Europe," and rudely forced us to leave. Management's response inadequate.

I had an extremely disappointing experience at Belvedere Palace that I feel compelled to share. Before visiting, I specifically contacted the museum to confirm that my certified service dog would be permitted with proper...

Copy pasting the email I have sent to your team about my experience.

Dear Belvedere Palace Museum Administration,

I am writing to share a distressing incident that marred our recent visit to your museum. My wife and I, tourists from India, were subjected to discriminatory behavior by one of your security personnel.

Twice, she reprimanded us for allegedly standing too close to the paintings, despite our careful distance. Meanwhile, other visitors in the same hall were standing closer,...