I’m going to do a compliment sandwich here. Because although I do have positive things to say about this hotel, I can’t lie and say I didn’t have disappointments as well.

My husband and I just checked out of the hotel. We came to Calgary for our anniversary and were really looking forward to trying a hotel we’ve never been to before.

So let’s start with a positive: -lovely hotel. Nice to be next to the Calgary Tower. -Modern, nice layout. -Good room options for sure.

Let’s move to the negative: -when we first got to the hotel, we didn’t notice anything except for lack of slippers. No big deal, do hotels even do this?! I can’t remember if they do, as we obviously don’t go out much! -I go to take a shower, and see probably half a dozen long black hairs on the ground and several in the shower that I cleaned up. Not my hair, and my husband is bald so not his either lol. -the main large rain shower head only half worked. I used the small, lower one instead. -I go to crawl into bed, as it’s late, and accidentally pull back both sheets and see underneath there are a bunch of short black hairs. To be clear, the sheet on top was clean. But honestly, I just didn’t want to sleep on a bed with hairs for my anniversary in a hotel we paid $230 for.

(Hopping over to positives now) -the staff were so kind and quick to accommodate us. They moved us to a new room down the hall that ended up being an upgrade. It was late and we were tired, and they were ever so helpful.

(Back to a few negatives) -our new hotel room, although an upgrade, also had issues. We had a difficult time locking the door. The deadbolt just wouldn’t lock! My husband had to physically lift the door up on the hinges to get it to lock. Not sure if I could have on my own, as I didn’t try. -we couldn’t pull the blackout blinds all the way down on one of the windows. It stopped almost a foot from the bottom and wouldn’t go lower. -the smaller shower head in this shower wouldn’t “lock”. For example, when I turned the water on, the water pressure would push it up and it would face the roof. I had to carefully balance it after a few tries but halfway through the shower it shot up. Couldn’t fix it! I could have used the big rain shower head that worked well in this room, but didn’t want to get my hair wet. -small but annoying, there were no plugins on my side of the bed.

Ok ending things on a (somewhat) positive note -the staff did give us 10% off of our stay and we didn’t pay for the upgrade (although honestly, I didn’t care about the upgraded room. If I had wanted it in the first place, we would have booked it. We just wanted a nice place to stay.) They said they would have reimbursed our parking, which was $50, but we didn’t get valet parking. So instead we just got $20 off our stay.

TLDR: -disappointed in our stay. Some aspects were nice, but it was death by a thousand cuts that lead me to a 2/5 stars. I was genuinely sad we didn’t have a nicer stay for our anniversary and felt disappointed we paid $230 for it and only got a 10% discount for all the things that went sideways. It just doesn’t add up.