Sky 360 — Restaurant in Calgary

I am going to be honest about our experience. I think this place has a lot of potential but it missed the mark a bit on Mother's Day. We were not informed that our table of 6 only had 2 hours from the time of sitting to finish the meal.

We barely saw our server for the beginning of our arrival. I would say probably around 15-20 minutes. At around 6:35 PM, our server suddenly becomes hyper aware of our table and asks us if we are ready to order. So we order another wine and appetizers. As we are enjoying our wine and appetizers, the server begins rushing us to order our main course. I was a little shocked by his energy, and that is why I asked him if he had another table coming after us. This is when we were notified that we only had a select amount of time to enjoy a 3-course meal. My mother-in-law showed up early to have a prosecco at around 5:45 PM and our reservation was at 6:15 PM. They attempted to notify us that the clock started at 5:45 which would have docked us 30 minutes to eat. My mother arrived at 6:17 PM and we were shocked to see how pushy they were being with getting us in and out of there.

Main courses hit the table at around 7:40 PM. I ordered a medium steak ($61) and when it came out, it was well-done. They offered to remake it for me, but honestly, at this point, I just wanted to get out of there. Why would I send back a steak and have it remade only to have about 20 minutes left to enjoy it.

Then we ordered coffees and port after our meal and a manager came by and very rudely told us it is time to get out of the table. We had barely touched our coffee. Why serve us if you are going to rush us out?

It was an extremely bad experience. There were many tables left open and the place was not even full. They could have offered to move us to a smaller table, or even asked if we wanted to sit at a couple tables side-by-side. I understand that we had a larger table and they needed it, but nothing was done to really accommodate the fact that we were still there enjoying our time, or that we would have still ordered more if we had the chance to.

I appreciated Joanne for her kindness as she removed the steak and a fondue (which I did not complain about) off our bill. The bill remained to be $800+ with tip (they had an autograt on it) which explains the lack of service from our server. I did tip a little extra as I appreciated the discount on my steak, but that does not make up for the lack of communication and skill that is needed when charging $60+ for a dish. Not to mention that our server did not fill our glasses of wine except for the initial pour. That is poor service in my opinion. He also did not mention there was an autograt on the table, but luckily I caught it and asked him about it. That was very sneaky of him - as someone in the industry, I am a little baffled by the attempt to make extra off of tables, and I wonder how many tables he got away with scamming for an extra tip.

Just some constructive criticism. When you see a table ordering 3 x $100+ bottles of wine, enjoying appetizers, a meal, and requesting desserts and coffees/ports, maybe it is best to allow them to enjoy the experience. I can understand why this place has a lower rating than it should because it has the ability to be a wonderful spot.

Also, shout out to MaryLou at the front desk downstairs for being so helpful. If it were not for her and Joanne, I would have rated the service a 1-star as our server really missed the mark and still made $150 tip from our table. This is why autograt should be banned as it keeps the servers from properly...

I am writing to express my deep disappointment and frustration regarding the extremely poor dining experience I recently encountered during my visit to the restaurant. This visit, in stark contrast to my previous pleasant experience, was marred by exceptionally rude and unreasonable service. Right from the beginning, the attitude of the server who took our order was outrageously impatient. Not only did they fail to write down our order, resulting in incorrect dishes being served, but while delivering our coffees, the server's rough handling almost caused my friend's coffee to spill. Furthermore, when I politely requested additional creamer, the server responded with a dismissive glare and failed to provide any response. I had to wait for more than half an hour for my creamer and had to repeatedly remind the server of my request before it finally arrived.

Our group consisted of five adults and one baby. However, during the final billing process, we discovered that we were charged for an extra side dish. It was then that the server informed us that one of our friends' orders did not meet the minimum requirement, as well as the fact that an accompanying 1-year-old infant did not meet the minimum requirement as well. I find these arguments to be incredibly foolish and merely attempts to justify their mistake. we were informed of a minimum spending requirement of $25 per person. I appreciate the server's initiative in reminding us of this policy and rest assured, I will not forget that detail even if I do not consider patronizing your establishment again. While I understand the rules regarding minimum spending, I suggest that your staff be trained to inform customers about the need to add additional items to meet the requirement, rather than arbitrarily adding items to our bill.

In fact, our party of five adults alone spent a total of $192.50, and with taxes and a 20% service charge, the final bill amounted to $242.55. I fail to understand why I should pay for such disrespectful service and allow it to ruin my weekend dining experience. In addition, I was deeply disturbed by the discriminatory attitude displayed by the server throughout our interaction, from the moment we placed our order to the time we left the restaurant. The entire dining experience was thoroughly unpleasant. While I admire the ambiance and scenic atmosphere of your restaurant, it is disheartening to know that such ill-mannered servers can tarnish the...

I hope no one else has this experience at Sky360—I hope it was just a one-off.

We had the worst experience ever at Sky360 for the YYC EXP lunch yesterday. We went specifically for the YYC EXP lunch menu, but they only gave us the regular menu. When I asked for the YYC EXP menu, the waitress said she wasn’t sure if it was still available. I was puzzled since it was only day two of the promotion—I even started doubting whether I had the right date.

When we finally got the menu, she told us the beef tartare was unavailable. I asked why, and she just said they didn’t have it, without offering any alternatives or substitutions, even when I asked. We checked the regular menu, but we weren’t as interested in it as the EXP menu.

With only one option for the first course, we got the kale salad, steak sandwich, fish and chips, and both types of desserts. The three kale salads were noticeably different in size—one was tiny, and another barely had any croutons. The steak sandwiches were okay, and I asked for Dijon mustard, but the waitress said no right the way, so I asked for mustard. Twenty minutes later, another waitress came by and simply said they didn’t have mustard, then walked away without giving me a chance to ask anything. I was puzzled—beef tartare typically requires mustard, and even basic burgers have mustard. Is this some new trend I’m unaware of?

Soon after, I overheard our waitress talking to the table next to us, telling them that the beef tartare was available. When I asked her about it, she said she hadn’t been aware the kitchen was preparing it while she was picking up our plates. She gave a forced apology, but her tone was rude, and she walked away immediately. I was left thinking—what is going on?!

A while later, the manager came by and politely asked about our experience. I told him the whole story and how we felt about it. He was understanding and said he would do something for our bill. In the end, we got a 10% discount…

For dessert, another waitress came by and simply dropped off the plates at the table without even ensuring they went to the right people—it was a complete “touch and go” service.

I really don’t know if this is the new standard of service now or if Sky360 has always been...