Kiokii and... — Attraction in Mississauga

The Korean skincare sale representative literally bullied me for no reason.

I was new to Korean skincare and my sister told me to try them out. Today I went to your store to try them out. Around 5:30-6pm, I was looking at your Korean skincare products, researching the best one to get. The representatives ask if I needed help and even offer a bag to help carry my stuff. That was nice. But I stayed at the store for a LONG time (30m-1h) just researching every single one of their Korean skincare products because I was new and wanted the best. Then, all of a sudden, I heard the sale representative talking with her colleague (the cashier) in a laughing voice saying, "OH MY GOSH HE STILL HERE!" Kind of like she was belittling me or making fun of me for staying at your store for so long. Like why are you making such a big deal and laughing at me for staying at your store, and searching the Korean products up? I turn around and saw her and the cashier looking at me, laughing, and then the sale representative noticed I saw her making fun of me, and then she turns around and went in the back behind her cashier. After, she decide to come back, and quickly ran to the korean facial skincare product to help with other customers soon as I left that spot to cashout after hearing them bully me for being there for awhile. When I got to the cashier to purchase the Korean products, the cashier tried to act like nothing happened even though she probably knew I was being bullied because she realizes that I heard them and wanted to leave now that I heard them laughing and making fun of me. And the funny thing is, she did NOT even cash me out or try to say anything to me when I was in front of her. She just kept scanning things, and so I figured she was busy probably doing inventory or something and just went to the other cashier who was a lot kinder. She could've at least told me she was busy and to go to the other cashier but damn this store employees are immature.

Sure, they have a great persona when you talk to them, but they have some immature employees that would talk behind your back. Clearly, she was a bully in high school. She lucky because I was thinking of confronting her about the situation, but she was helping another customer, and I did not want to embarrass her in front of them like that.

I don't think I would shop here again. And, if I do, I will confront all of the rotten bad ones about it and make sure to speak to the manager about these employees' behavior. Seems like the manager lost control of its team and now they are doing whatever they want and making fun of customers, belittling them, and acting like they're not there is something that acceptable...

I'm honestly feeling quite disappointed about my last experience here. I wanted to be able to participate in their anniversary promotions, so I went to the store to pick up some stuff I wanted from the anniversary sale and enter the anniversary lucky draw.

Several sale items that I wanted were out of stock in store, and because the lucky draw can only be entered with a $50 in-store purchase, I bought more stuff that I don't need as urgently, just to be able to enter the lucky draw. Everything I wanted from the sale was in stock online, but the lucky draw is only for in-store purchases and I wanted to enter, so I didn't buy them online.

However, all I won from the lucky draw was a single tiny 2 ml sample. Literally the worst prize. I'm so disappointed.

If you're going to have promotions like this, at least make sure your stores are stocked adequately so your customers don't feel the need to compromise on what they're buying just to enter a lucky draw which may not even give them anything good, extend the lucky draw to online orders as well (because the online store is better stocked than the physical stores), or make the lucky draw prizes less disproportionate so your customers don't feel like they've been swindled.

I could literally buy everything this store carries for a better price from online Asian Beauty stores, qualify for free shipping, receive my items in a reasonable amount of time (so no convenience factor lost), and get samples for free with my order. In comparison, I had to spend $50 on things that I don't even need right away instead of getting everything that I need now, just to get one sample.

They don't even accept returns at all (which is ridiculous to begin with, not every product will always agree with everyone's skin, especially for those with sensitive skin) so I can't return my purchase which I now fully regret. If I could return my completely unused purchase, they would still have my business as I would just order the sale items I want online where they're in stock.

You charge a premium while not providing enough value to make your customers feel that their purchases are worth...

I had a deeply disappointing experience at this store today around 6 PM. I approached one of the associates to ask for skincare suggestions for my grandmother, who is in her mid-60s. Her main concerns were hyperpigmentation and general skin health. I fully understand that skincare can’t reverse aging, and I wasn’t looking for unrealistic results — just some thoughtful product recommendations to support her skin at this stage of life.

However, the associate was extremely dismissive from the beginning. After showing a reference photo of my grandmother, the associate abruptly stated that the pigmentation is “permanent” and skincare would be a complete waste of money. She repeatedly insisted that our only option was to go for laser treatment and made it clear she had no interest in helping us find skincare solutions. She didn’t take the time to understand our concerns, nor did she offer any kind of advice or product suggestions.

What was especially upsetting was the tone and attitude — as if we were bothering her by even asking. Her comments were not only discouraging but also quite ignorant and unprofessional. I’m genuinely curious to know if this is the store’s stance — that skincare for someone over 65 is pointless and that customers should just go for laser?

I hope this review reaches the store management, as experiences like this can really discourage people from seeking help and making informed choices. Respect, empathy, and product knowledge should be the bare minimum in customer service — especially in skincare, where people are often vulnerable and looking...