Galleria Supermarket Oakville — Attraction in Oakville

Worst service ever at their food court side. My husband and I went into Galleria just before 7pm, the place was packed. There was only two table left, one table has no chair left so we had to pick the only other table left, which was so dirty; we had to use wet wipes to clean it twice and still stained of food everywhere. Then my husband went to order food from one of the two machine while I sat at the table to hold seats. My husband had multiple issues navigating the menu choices as the system is not intuitive! Finally he paid and came back to the table to continue wiping the table. Yet he has no receipt and he’s clueless of what is the next step as there’s no English instruction next to the machine to advise if he needs a receipt or not. We waited for the food, and finally our number were called, he went to the pick up window but the staff lady told him she needs a receipt or he can’t pick up the food. My husband tried to explain to her no receipt was printed. She then said then he had to go ask the service desk to prove he did paid for an order. My husband was very upset why he need to prove, he didn’t do anything wrong it’s the machine which didn’t produce a receipt. Why was he treated like a theft. He angrily took the tray to the table and ask me to wait while he went to line up at service desk. There’s a long line up. While he waits another staff from the pickup window peak her head out started shouting at me in something doesn’t sound English. I can only replied I didn’t touch the food, the machine didn’t work it’s not our fault and my husband is lining up to sort out the issue but service desk is having a long line. The staff didn’t care she keep shouting at me. Finally she spoke English saying we are at wrong can’t take the food cause we didn’t pay we didn’t have receipt. We just keep arguing back and forth. Finally my husband got the receipt and gave to another pick up staff but no one apologized to us for shouting.

What’s making me feel mad is, my husband explaining to me our receipt was the only ticket nor first ticket which got stuck. There’s other ones. So my question how did those customers pick up their food without having to resolve the machine printer issue? Only one explanation we were minority, other customers were white. Galleria staff is being racist! I am really disappointed at this experience and hope this location will train their staff to clean the place better and treat all customers with fair respect.

If we didn’t have a printed receipt in McDonald, Starbucks or TimHorton no one will yell at me to demand a receipt.

I am a supervisor myself, I always train my staff when things escalate they should get a supervisor to calm client down but never raise their voice at a customer no matter their race and ethnicity.

Really scary to go back to Galleria in the future especially to...

Just had a funny experience here at Galleria Oakville. Bought a ready made spicy soup at a quick glance. The container labeling written in Korean stated "Spicy Seafood Soup". The next day, I realized that in English, it stated "Spicy Seafood Soup with Pork" as well as written ingredients included pork in small font. At first, contacted the Galleria kakao talk service to resolve the issue. After the rep referencing from other sources returned with answer "NO Refund" according to their policy even with their misleading labeling in Korean. Contacted the Oakville Galleria Customer Service. A rep in sarcastic and over confident manner telling me "all" Spicy seafood soups broth base are made with Pork - as a Korean I should be expected to know? Then I asked the rep if she is 100%sure about that because I know some places including Galleria's own restaurant brand do not use Pork as the base broth. Then she immediately responded she can assist the refund process if I return within the same day I called in. I drove to the Oakville location then a customer rep name Sori was teaching me how this is Canada, and I should be reliable with English written descriptions. Again she mentioned "most" of Spicy Seafood Soups" are made with pork broth base. The rep also kindly warned me that this is the only time she will process the refund regarding this specific matter. No word of sorry for misleading labeling. As a bilingual customer, sometimes I go with whatever is written on top because I believe the translation should be exactly the same in both English and Korean. Secondly, some small fonts cannot be read without reading glasses handy. Thirdly, providing wrong ingredients and info to customers are bad idea. It shows how irresponsible the business is about informing customers. Hope you don't fool around with non-Korean customers by misleading them. If you don't know, ask someone else who knows about or get a correct reference in order to avoid unnecessary episodes. Also, have some consistency with your business policy. You just admitted that you don't care about what is written in Korean and is not accurate. There are many Korean customers who rely on Korean terms written in your displayed items. You need to improve on the accuracy of labeling if you will keep your bilingual status Korean&English. Remind customer service reps not to give out incorrect info to customers. Cheers to...

This review is re: a Mom's Chicken order from Galleria in Oakville. Last weekend, we placed an online order for extra spicy 7 pcs and fried 7 pcs chicken. When we brought the order home, we realized all 14 pieces were spicy so we called the store right away to inform them that our order was incorrect. The CSR Emily insisted that we had placed an order of 14 pcs extra spicy only according to her screen even though we told her we had a confirmation email that clearly stated it was half and half. She even went so far to interrupt multiple times to say that wasn't possible and that was what we had ordered. When we asked what they were going to do rectify the situation, she said there was no 팀장/manager on site so there was nothing she could do. Only when we said "this is too spicy, we cannot eat this", she said that she would try to prepare the correct half and half order with no offer of free delivery or any other compensation for the inconvenience. She also called us again while we were en route to the store to remind us to bring back the wrong order of chicken. When we got back to the store, Emily took a picture of the confirmation email so that she could show it to the 팀장/manager and also took back the wrong order of chicken but still did not apologize or admit that it was their error. According to her, in their system, the order came through as all extra spicy. Another CSR called us back on Monday and fully admitted that this was 100% Galleria's fault and apologized for the poor customer service we initially received. There were so many opportunities for them to correct the situation but they failed every chance. In the end, we were offered $20 gift certificate (not full compensation for the chicken or the inconvenience). We feel there is room for improvement in their customer service and and their online...