Bamiyan Kabob — Restaurant in Oakville

BAD CUSTOMER SERVICE:

We ordered a considerably big order of lamb shank dinner, lamb chops , chapli kebobs and fillet mignon and the amazing cashier Sara, acknowledged that she will request the kitchen for some salad on the side (as I had inquired if my meal will have it included).

When I returned to get the food, Mr. Jalil from inside the kitchen in a very demeaning way inquired from me that how much food have I ordered. Mr. Jalil went on to state that he had been working for 15 years at the main branch in Mississauga and they never give salad as a side. I have dined several dozen times at Mississauga's location spanning over years and I always experienced generosity by the kitchen staff as well as at the counter. Mr. Jalil went on to comment that I was asking for "free food". I was shocked and very distressed by his comments.

It was not a big deal for us anyways, I would have ordered it separately if asked. Do you really think a couple more dollars would make any difference for us when we were ordering that much food for dine in?

Success of any business depends on good customer service but very sadly, the behaviour of Mr. Jalil is in no way professional or appropriate.

He went on to point out that it doesn't matter to him if guests at the restaurant travelled from faraway, he commented that he commutes to work everyday from Niagara falls as well and that it is not a big deal. He stated that doesn't care if customers never return to the business, and he has no issue if we as patrons were upset by his disrespectful behaviour. He also stated that "I was making a fuss about this by complaining"

Reinforcing a culture of respect could go a long way in improving the experience for patrons at this wonderful location. We trust that management will consider this feedback seriously and take appropriate actions to ensure that future customers do not have to endure a similar unpleasant experience.

Until then, Bamiyan Kebob, we are not returning at this location or bringing our guests here. There are plenty of great food options where guests are welcomed, respected and heard unlike the way this employee of yours...

In short, very terrible service. I would totally understand if below happens at the peak hours, but it is not.

Hours: the opening hours on Google is 11:00am, but when we arrived at 11:58am, we were told by the staff that they are not ready and will need 5 more minutes;

Service: so we waited for 20 more minutes, I checked with the staff a couple of times but I've been told to wait a few more minutes. We were the only one that was waiting in the restaurant, the staff at the counter can easily see us sitting over there waiting.

Then, there was another family walking in to the front, so I walked up to the counter and asked the same staff at the counter again, and she told me "not ready".

But right after I went back to my seat, they were taking orders from the other family. But no one showed any indication to me that they are ready to take orders, so I approached to the counter again and I was right, they are indeed taking orders, which means, we were totally ignored by the staff and no one shows any awareness of serving us - the only customers who waited for almost 30 minutes inside their restaurant.

When we received the take outs, I asked the staff why they did not take our orders first since we've been here for quite a while, the same staff answered, whom obviously knew exactly what I am saying and immediately gave out an excuse "we thought you are waiting for food". Even though she said sorry but it does not feel like this was a simple mistake - after all, we were the only people sitting in an empty restaurant for 30 minutes and I have two daughters with me, how it is possible for us to "wait for food" when we have not ordered anything???

Food: same as other locations;

Won't...

Absolutely LOVE this new location. This was my second time going in. It was about time that I posted this review. I’m a little late to this, but here it goes: our host for the night was Rangeena. Along with the other staff members, She was the most kindest, most friendly and amazing host we have had at any restaurant. We’re so happy this place is not too far from us. The quality of food and service exceeded our expectations. Rangeena checked in on us every once in a while and made sure we had everything we needed. I really hope the owner recognizes her for all that she does. Will be coming back because of the warm welcome we got from Rangeena and staff at this location. It didn’t feel like we were out sitting in a restaurant, but felt like home. Thank you for making our day Rangeena, and for providing such great customer service. You are literally an angel, making our day. We won’t forget our experience here and the way you treated us with so much kindness. Thank you again, hope to see you again soon on our next visit....