Fujiya - Richmond — Attraction in Richmond

So I was asking the counter how is the quality of the Matcha. One blurted out "not good", and then the other quickly interrupted and said "very good, ceremonial" Came home, tried it immediately and it was the disgusting low quality ones. Now I have 400g of garbage tea in my cupboard and $23 short. Gave them an opportunity to respond honestly. Should have listened to the honest one, props to you. I don't understand why a supposed authentic Japanese grocery store is carrying low quality Matcha when the Chinese groceries are carrying higher grades. Customer going into a Japanese grocery expects higher quality. But why do you source low quality Matcha and the Chinese grocery carry high quality? ...

I love this place. It is a great source of Japanese treats. They have a ready to eat food bar and a small eating area but I only ever come here for groceries. They also have a lot of packaged snacks and treats. The ladies who run it are very knowledgeable on recipes and can direct you to the correct dishes and spices, even sending you to alternatives if they don't have it. You can also occasionally special order from them. Prepared food is usually pretty good, though on slow sales days it might have sat for awhile. No bathroom here, because it isn't a true restaurant. Parking is great, but they are only on...

When we went to pay, the cashier spoke Japanese to me. We don’t speak Japanese so I shake my head like I don’t understand.

She immediately turned to another female staff and told her something. That female staff glanced at us and started laughing crazily!

Extremely rude and awkward experience. If you don’t serve other races besides Japanese, please put up a sign. It’s very rude to laugh at customers who don’t speak Japanese.

Won’t go again. Be aware of this...