Rovaniemi Safari Center — Attraction in Rovaniemi sub-region

We booked a snowshoeing tour for a family of two adults and three children ages 11, 11 and 4.5. For the younger we were supposed to get a sled. It's also written in their website tour description. We got a simple sled that is not suitable for snowshoeing in deep snow. Pulling it on a regular walking path where you don't need snowshoes is not fun. The kid couldn't hold and sit back in the sled as I pulled it in deep snow. He always turned over. After 10 or 15 minutes the kid asked to walk by himself and the guide took us back to a walking trail where you can walk without snowshoes. The guide was really nice but he didn't introduced himself and didn't explained much about the place or snowshoeing, unless we asked him. We spend almost an hour of the three hours dedicated to the tour to drive to the storage facilities to get the snowshoes and thermal clothes that we didn't really needed, and so on our way back to return the stuff. I think the sled and snowshoes could be brought to the meeting pointed at the first place to save time, but as we already were there, we took one thermal overall for the young one. The guide took us to a national park where we spend abot two hours averall, of which about an hour of sitting by the fire and making sausages. Unfortunately we were not supplied with ketchup so the kids didn't ate much of them. To summarise, it was a nice time spend outdoors to get a brief taste of snowshoeing, the tour was adapted to our family needs, but it could be improved if the gear was prepared ahead (if only they asked if we need thermal ckothes),...

Booked a photography northern lights tour with my son. Everyone in the group spoke German except me which made me feel isolated and not part of the group as I couldn’t understand what anyone else was saying. Guide would say a couple of things in English every 30min or so out of a 3 hour trip. Took no photos of myself and son or anyone else in the group but took many photos of the lights that night on her camera. Next day received no photos of the tour so waited another day then went back to ask what happened to which I was told “there was no lights” by a Chinese woman on the desk, when In fact the lights were there and also tour was supposed to take photos regardless of lights, I then asked for a refund as I didn’t get what I paid for, I was told I paid €79 ( I paid €89) and that then the guide apparently asked me for photos and I said I don’t want any even though I specifically booked the photography tour??? Very rude staff telling me I am lying just so they don’t have to refund me until I am left in tears 2hrs before my flight home. I asked for contact details to talk to someone because I was not asked to take my photos I was told “I am not the police” I don’t have a right to speak to anyone else about what happened. SCAMMERS offered me €10 back from a tour I didn’t receive what I paid for? After 40min they offered €20 and started to record me in the office on video speaking in Chinese which I didn’t agree to...

My wife and I bought the Northern Lights viewing with a photographer, 4 and a half hours. We bought this attraction for 318 € for 2 people. The guide (Carlos from Colombia) picked us up at 20:00, when the sun didn't set until 23:00. We drove for 3 hours when the sky was too clear and we looked at rivers and lakes. And after an hour of darkness he took us home. Did I really buy 2 sausages and gingerbread for 318 euros (snacks included)? If it's already off season and you don't want to do it at night, why are you offering it? And the only thing we could get from it were photos. But the ones they sent us were blurry. No one answered our 6 emails as part of the complaint and request for compensation and explanation. And the company Sunny Safari came for us... I do not recommend!...