ibis Paris La Défense Esplanade

I would say it is the fair price for overall like other ibis. The location is nearby metro as well.

Short story: be careful if you booked via Agoda And bad customer service

But what makes this ibis different is very bad customer service. I booked the hotel for 8nights for 3 persons (as it said on Agoda that available for 3) then we recheck with the hotel if it is reservation is already made or not. They confirmed the reservation and they didnt notify us that the room has maximum capacity for 2 persons only.

We try to understand the rules of this hotel, so we try to figure out the best options. But the lady (blonde hair with glasses) is so rude to us. She doesn’t care at all with her moody face and tell us to find other hotel to stay, even we are telling that we are going to pay for another room. And this happened on Christmas night.

I never write anything or complained anything in my life. This is the first time because that her customer service mind is UNACCEPTABLE. I never asks for anything while we were staying because we are traveling. The room is only for sleep, shower and keep the luggages. We just need to meet her for contact to check-in only, just 5minutes of talking and we were so understanding, we dont know what is wrong with her attitude.

And yes, we pay for another room for 8nights because we have no other choices, it is ok for us to pay for the room. But not for her rudeness.

Giving 3 stars because of accommodation itself only.