BHV Marais — Attraction in Paris

Really bad experience. We found a nice bag online that we wanted to buy, tried to purchase online, but it said it would deliver in few days which was fine. We went to the store and found the exact same bag. It was priced double the internet. I explained it to the person who was helping there and he said this could be a different color. I showed him the website on my phone that it was the same color. He then brought someone else and they told me, buy it online! After I made all this trip.

So, the story does not end here, I bought it online. It originally said it will arrive wednesday July 13, then they kept sending us emails that it will be later and later, finally it said July 15 saturday which is ok (we leave to US on July 17). Then it changed to Monday july 18.

We ended up craming all our stuff without being able to buy a last minute bag due to this silly situation.

We called BHV marais, the guy closed the phone on me and spoke only french. My wife happens to speak french and talked to him and he said nothing they can do. They took our money, didnt help us in the store to purchase the exact same item and color, didnt return our money, didnt care to help on the phone, and made our life miserable while we had to throw out stuff last minute to bring to the U.S.

Honestly, I think this is how most french businesses were and the people that we met. I will never go to France anymore. I visited Amsterdam too and the people there were very helpful. I have a lot more stories of people not being helpful in France.

I MUST say though, if you had to shop go to PRIMTEMPS. They were the only helpful people (unfortunately was too late to get a bag from them last minute while we were staying...

On March 31 i was there to buy few clothes, first i choose what i want, but there is no vendor to help me with the size so i went to look for someone to help, me after few minutes i found a guy who were very helpful and helped me, then i went to the shoes section where also i wanted someone to help me with the right size i looked around to find a vendor to help and i found only one who set 3 meter away in front of me on his phone, i told him pardon he didn't answer, my friend with me told him excuse moi he looked at us in an angry way showing his name tag and saying dont you know how to read i am not responsable of this stand, i was surprised and i told him why you are talking with us this way and he start screaming on us so i asked for a manager and he told me yes sure i will call a manager who will be very happy to kick you out, few minutes later the manager came and tried to give some excuses for the vendor like he is tired and like she is not believing us, so i told her thank you, those what i was going to buy keep it for you and thank you for your wonderful customer experience, i left everything and went out and sure i will never buy anything...

Thank you Jon (I hope your name is Jon!) at BHV! My husband and traveled to Paris during the last leg of our visit to France. I had brought my lap top to France as I had to work with coaching clients and a few projects in between touring, eating great food and spending time with friends. I experienced a bit of a crisis when my computer suddenly wasn't working correctly again. Having had a positive experience at your branch in Lyon (a different technology challenge) we made haste for the Marais store. Jon (dreadlocks, a lovely, personable guy in the computer section) listened patiently as I shared my plight, was able to help me and more importantly, found the device I needed to keep my computer alive and kicking. So thank you, for your help and for having an excellent command of the English language. It might have been a normal customer service transaction for you, but it wasn't for me. You are an excellent example of why having trained, knowledgeable staff members makes such a difference when it comes to a customer service experience. Merci! ...