FlixBus Shop

France Ile-de-France ParisFlixBus Shop

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Address

210 Quai de Bercy, 75012 Paris, France

Map

Phone

+33 1 76 36 04 12

Call

Website

flixbus.fr

Visit

Overview

Flixbus: A Disastrous Encounter with Unprofessionalism My recent experience with Flixbus was nothing short of a nightmare. I had made a reservation and paid extra for a front seat, only to discover upon boarding that someone else was occupying it. Seeking an explanation, I approached the driver, hoping for a swift resolution. However, the driver's response was shockingly dismissive and rude, instructing me to find any available seat as if my reservation meant nothing. Feeling both frustrated and disheartened, I promptly contacted Flixbus customer care to voice my concerns. While they eventually refunded the reservation amount, it did little to alleviate the overall disappointment of the experience. Flixbus' seat reservation system, which was meant to offer convenience and assurance, proved to be utterly useless. The lack of accountability from Flixbus is deeply troubling. If they cannot fulfill the most basic aspect of their service—honoring seat reservations—how can they be trusted with anything else? Additionally, the driver's unprofessional behavior only exacerbated the situation. A company that values its customers should ensure that their staff possesses essential customer service skills, empathy, and professionalism. Based on my encounter, I strongly caution against using Flixbus. Their seat reservation system is unreliable, and their customer service is abysmal when it comes to handling complaints or issues. Spare yourself the frustration and inconvenience by seeking out alternative bus services that prioritize their customers' satisfaction. Flixbus has shown a complete lack of regard for its customers, and I strongly advise against using their services.

Rahul Dolas

00

Pros: - the bus station is not hard to find at all. If you take the metro, just walk towards Cinématheque Francais and then take the right turn until you see an open-air gym where a lot of men are busy working out lol. The bus terminal is in the building. It can get very hot and stuffy inside during hot weather. And the toilets are basic:( - I took the L800 from paris to antwerp on a Monday afternoon(destination Amsterdam) and the driver was very friendly and helpful. He's the one who had to do everything from driving to scanning tickets to loading luggage. Kudos to him. - the bus ride was a lot more pleasant than I thought. I had a lot of legroom, USB charging worked well, wifi was limited but still working (just don't watch YouTube) Cons: - I guess in order to avoid delays they decided to give more leeway than needed to the estimated arrival times of each stop. The bus always arrived early at each stop during my journey and had to wait until estimated time to depart. There is 25 minute break just before arriving at Ghent as well. A lot of time wasted as a result. I guess this bus could be a lot quicker if not for these time fillers... Conclusion: The journey itself was fine (I was lucky with traffic that day) but it just took way too long. Because of potential delays I would only consider taking the flixbus at the start of the journey. It's a shame that thalys is way too expensive and there is no regional train connecting paris with Belgium. In the absence of cheaper alternatives I think I can't rule out taking flixbus in the future

Katie L

00

I had a frustrating experience with Flixbus that I will never forget. I booked , booking ID #3202503480 ,a journey from the UK to Sweden with a connection in Paris as I always do on a monthly basis , trusting that this company could stick to its schedule. The first bus was supposed to leave on the 12th of December at 11:00 pm, but the driver arrived two hours late. Despite repeated reminders about my connecting bus, the driver didn’t give a damn to it and drove at a snail’s pace. I missed my connecting bus in Paris, leaving me stranded for hours. The next bus wasn’t until 6:30 pm, forcing me to waste an entire day in Paris and delaying my journey to Sweden until the following evening! It is beyond the power of words to describe how frustrating this is.You got nothing to do but to chat about this with an agent online. Flixbus has shown a complete lack of professionalism and customer care. They don’t respect schedules, don’t care about their passengers, and clearly don’t train their drivers to handle such situations responsibly. I will never travel with Flixbus again and strongly advise others to look for reliable alternatives. This company is a waste of time and money. Do yourself a favor and avoid Flixbus at all costs!

Prasad Perera

00

Dear FlixBus Customer Service, I am writing to formally express my disappointment regarding a recent trip I took with FlixBus from London to Paris. The experience was far below expectations, especially considering the duration and cost of the journey. Here are the main issues I encountered: • Several seats were damaged or even missing, which is unacceptable for a long-distance international route. • The seats were extremely small and cramped, making it very uncomfortable to sit for nearly 10 hours. • None of the seats reclined, which made rest and sleep practically impossible. • The bus was overall in very poor condition, clearly not well-maintained or suitable for passenger comfort. I had chosen FlixBus expecting a reasonable level of service and value for money, but unfortunately, this journey was a major disappointment. I believe long-distance travelers deserve better safety, maintenance, and comfort standards. I kindly request an explanation for this experience and urge FlixBus to take immediate action to improve the conditions of this route.

Gleyce kelly

00

The "Gare de routiere du Seine" in Bercy is a major long-distance bus hub located at the east part of Paris. At the 'Quai de Bercy' ( the road along the River Seine in the Bercy district of Paris ) this station is literally beneath the Parc de Bercy ( Bercy park ). It is a huge, dark, grotty, scary-looking underground place, not for the faint-hearted. The ticket shop office has counters for Flixbus and Blabla bus tickets. It looks run-down, cheap and unkempt. The staff sits behind safety glass and talks to you via a 1960's style speaker / microphone system. The service and the information though, is quite well. The staff is adept in several languages, provides sound advice regarding ticketing, bus routes etc. Payment with major bank or credit cards will be accepted. There is a bus ticket vending machine outside the office which offers long-distance tickets and card payment, and that was working very well, too.

Rolf Dunker (primethai)

00

I just asked information to a Flixbus employee who answered turning his back on me that he only speaks Spanish or English. Before he understood I was talking in Spanish I asked if he could point me to my bus (I was pursuing him around the bus) I said it was not polite to evade me, He went berserk insulting me, the customer and saying that he would not give me information, he's only the driver. Refused to I replied that that's not nice, and he started threatning me phisically, even pushed his shoulder on me. "You don't want to know me" I replied I didn't, for different reasons Then I took the pic I publish here, from the bus he most likely drives, and he went berserk again and threatning me phisically again People this educated (lack of) should not work in the company

Accent Plus SA

00