BMW Headquarters — Attraction in Munich

I am writing this to bring awareness to BMW Dealer In Santa Monica, CA, USA. Read their reviews and see how they have busted multiple cars.

‐-------------‐--------- If you’re looking for a masterclass in how not to treat customers and how to sell a “luxury” car that performs like a dollar-store shopping cart, this BMW dealer is your destination.

I have worked with many brands have had many amazing cars hassle free. I’m an engineer. I log a whopping 12 miles a day on flat Los Angeles streets—no racetrack, no pothole obstacle course, no Baja rally, not a single dent or scratch to be foind on my car. Yet within a year, my axle snapped in the middle of traffic. That’s not just inconvenient, it’s dangerous! 🤯 Every other car on that road passed without issue, but somehow the “ultimate driving machine” folded like it was built out of breadsticks. I was stuck in traffic, vulnerable to being hit, and frankly traumatized⚠️

When I brought the car in, the dealer’s behavior was fishy from the start. Instead of focusing on safety or investigating a clear defect, they tried to twist my words and steer the blame toward me so they could pin the cost on my wallet. With all my documented evidence of careful driving, the repair was eventually covered under warranty.

🆘️ But here’s the kicker: when I asked how I could trust this car again, the service agent’s advice was literally—“don’t drive it how you did before.” 🔴Excuse me? How exactly? Should I avoid simple Beverly Hills streets?

▶️I also requested transparency—photos, videos, basic documentation of the failure. First they said they are sending them to me, then they said “we've been having issues with our system, oh, they got lost in their system.” 😳 And just like that, I was told it’s not on my file, so they couldn’t send it. That’s not a system issue, that’s a professional integrity glitch.

BMW loves to market “German engineering,” but if a $60K+ car can’t survive the same Los Angeles pavement that every Toyota and Honda laughs off daily, maybe it’s time to rebrand as a high-maintenance, overpriced street hazard.🚾 The irony is laughable—these cars are supposedly tuned for the Autobahn, yet they can’t handle Rodeo Drive Streets 😂😂

If your safety, sanity, and wallet matter to you, do yourself a favor: stay FAR away from this dealer. Because the only thing more fragile than their cars is their...

BMW Jupiter Florida

I went to get my tire fixed due to nails getting in them. The customer service to get a loan fee was great and was extremely fast. The most frustrating and unprofessional part of it all was when I got my vehicle back. After servicing my car I get it returned back to me with a dirty back seat and the passenger side back seat is dirty and distorted with the seat having air pockets in them as if something was left on the back seat too long.

I realize this was not my fault as I did not drop my car off in this position. I notified the first tenant that gave me the car and the agreed it looked distorted. The second tenant to come was no help and only said “This was not our fault”. I continue to state it was not dropped off in this manner and they were the only ones with the car. Finally they bring the manager around and this is where things turned for the worst.

The manager comes outside and with no hesitation looks at my car and says this is not there fault as the car maintenance team does not touch the seats. I continue to explain again that I did not leave my car in this condition and we need to fix this issue since the entire experience with BMW was great up until now and I only want my car to be taken care of. She told me this is not their fault and it was mine since they do not touch that part of the car. She offered me a complimentary car wash to shut me up and I said since you are not willing to appreciate what has been done that will solve nothing and I am going to leave. After my statement she says, that is fine and turns her back and walks away!!!

This is unbelievable and terrible customer service. The manger turns her back, never apologizes about the experience I have had and walks back inside.

This is not a BMW problem more than it is a dealership problem. The manager needs a course on customer service on how to handle problems. The entire experience was ruined by what happened but not only what happens but how it happened and what was...

I hope this email finds you well. I am writing to express my deep concern about the recent service experience I had at your nearest BMW store.(Stratstone BMW Chesterfield)

Upon receiving a recommendation from BMW to change the cooler, I promptly visited the store and entrusted them with the service. After leaving my car on Sunday evening, I received a call on Monday afternoon informing me that my car was ready for collection.

However, as soon as I drove my car, I noticed an unusual noise coming from the engine. Worried about this unexpected issue, I decided to return to the store and inform them about it. They assured me that they would investigate and get back to me once they had identified the problem, so I reluctantly returned home.

To my great surprise and dismay, this morning I received a call informing me that there is indeed a problem with my car and that it would require a payment of £1000 to rectify. This sudden additional expense has left me deeply worried and frustrated.

I understand that unforeseen issues can arise during service; however, given the circumstances in which this issue occurred immediately after servicing at your authorized store, I kindly request a thorough explanation regarding what has transpired. It is important for me to understand why such an issue was not detected during the initial inspection or brought to my attention before collecting my vehicle.

I truly value your brand and have always trusted in BMW's commitment to excellence. Therefore, it is my sincere hope that you will address this matter promptly and provide a satisfactory resolution.

I look forward to hearing from you soon.

Yours...