Szamos Chocolate Museum — Attraction in Budapest

This chocolate museum is located on Kossuth Square, next to the Szamos Cafe, which is next to the Parliament in Budapest. The cafe is on the ground floor, and if you want to visit the museum, then you have to go up the stairs to the first floor. It is one of the oldest factories in Hungary for traditional candies and chocolates. Before you enter there is a shop where you can buy chocolate and candies. Here you can taste small pieces of their chocolate before entering the museum. The museum consists of several rooms, in which there are items that were used to make, serve and pack the chocolate. There are 6 rooms in which some of them have different periods of the past showing how chocolate was produced. Unfortunately, apart from the small pieces in front of the entrance of the museum, there were no other types of chocolates to taste, unlike the museum in Belgrade, where there was much more to taste. The museum opened in 2016, and you can buy their chocolates in their shops around town. In order not to wear them after the hot weather around the city, I decided to buy chocolate the day before I left Budapest, but unfortunately I didn't make it. A small part of their assortment is available in some shopping centers. I hope to make a purchase on my next visit...

This is addressed to the Cafe on ground floor - apologies to the museum part.

If you are in a hurry for work and need to get your breakfast and coffee fast and easy, let me give you useful advice: DO NOT try to get it in SZAMOS on Kossuth Lajos ter 10, 1055 Budapest. I have tried many times but this morning I promised myself I will never do it again. You will have to que and wait and wait. Usually there are at least 3-5 waiters standing behind the counter with their crossed arms (looking really smart and cool –doing nothing) while one (if you are lucky - two) is serving vast of customers. Positively, dear Szamos, you should do something about leveling up that service of yours, invest in your workforce education and clarify the processes, optimize the usage of resources (so many coffee machines looking good – not being used at all) Perhaps you should try hiring people who actually do care about working for famous Szamos and being the part of your story. If you would need any free input/advice on the topic, do not hesitate...

Rude Staff and Poor Policy Communication

I had a terrible experience at this café. After finishing my meal, I went to the restroom on the third floor to see the museum, but the staff refused to let me in unless I showed my receipt. I explained I had already climbed up and couldn’t go back down two floors due to tired legs, but the manager insisted I follow the rule and pointed to a written warning at the museum door.

I told her the warning is useless there at the third floor, as customers only see it after climbing up, and suggested it should be placed near the cashier. Despite this, she refused to let me in.

She then accused me of not being a guest because I was wearing my coat, which was insulting. I suggested she send a waiter to get the receipt from my table downstairs, but she refused again, claiming it’s the customer’s responsibility to get the receipt not the waiter.

This lack of empathy, poor communication, and rude behavior were unacceptable. I don’t recommend this café to anyone who values...