Beachwalk Shopping Center — Attraction in Kuta

This review aims to highlight the issues I encountered, which reflect poorly on the management and the lack of standard operating procedures (SOP) for the security staff.

I recently stayed at the Aloft Hotel for six days, from Sunday to Saturday. During my stay, I rented a motorbike to facilitate my transportation needs.

However, my experience with the security personnel at the vehicle entrance gate of Beachwalk shopping center left much to be desired.

Their attitude was UNPROFESSIONAL, INCONSISTENT, and, on some occasions, outright RUDE.

Throughout my stay, I frequently passed through the entrance gate on my motorbike. What struck me was the inconsistency in how the security staff managed vehicle inspections. Sometimes I was waved through without any checks, while at other times, I was asked to stop and questioned about my destination before being allowed to proceed. On Friday, December 6, 2024, at approximately 4:30 PM WITA, it was raining heavily when I returned to the hotel on my motorbike, carrying multiple items, including a substantial number of local pastries (pie susu). To my surprise, I was stopped by the security personnel, who requested to check the storage compartment of my motorbike. While security checks are understandable for safety reasons, this was the first time during my entire stay that such a request had been made. This inconsistency raises questions about the purpose and enforcement of security protocols. If inspections are deemed necessary, why weren’t they conducted regularly throughout the week?

What made the experience even more unpleasant was the attitude of the security staff. Despite the heavy rain and my obvious struggle to manage my belongings while getting off the motorbike, the security personnel showed no willingness to assist. When I politely asked if they could hold some of my items to make it easier for me to comply with the inspection, the response was a blank, unhelpful stare. This lack of empathy and basic human courtesy was both frustrating and disappointing.

Good customer service, especially in a high-traffic area like a mall or hotel entrance, should prioritize the comfort and safety of visitors. The security staff’s inability to offer even minimal assistance or demonstrate understanding reflects poorly on their training and the overall service quality of the...

Sadly this isn't a direct attack on the mall itslef but something needs to be done to stop the people who greet you at every entrance with promotion cards claiming you have 'won a prize' of either an iPad, holiday voucher or cash... This is a major problem and scam happening everyday to unaware tourists. It starts at the mall where they wait for you, draw you in with their 'free offers' then give you a sob story about needing to support their family so can you go with them to the nearby resort they represent to ensure they get their commission for showing you...

We fell victim to this and before we knew it, we were led by a woman from the mall area to a Peninsula Bay Resort in Nusa Dua.

My wife and I were recently caught up in a high-pressure timeshare sales presentation at Peninsula Bay Resort in Bali. We were convinced to put down nearly $7,000 for a timeshare supposedly worth $22,000, based on what we now know were completely false promises.

The salesperson, Mark, told us repeatedly that we’d be able to book unlimited extra weeks at resorts around the world for just $350. That was the main reason we decided to go ahead. We were told this would be available through their partner platforms like Interval International and 7Across. But after following up, we discovered this simply isn’t true — and the Peninsula Beach resort itself is not even priced that way. Mark blatantly lied.

To make it worse, they’ve since denied our refund, even though nowhere in the contract does it state that the purchase is non-cancellable. After we pushed further, they even cut off our Interval International membership without telling us. That alone speaks volumes about how dishonest the entire operation is.

We’re a young family living a nomadic lifestyle with a toddler and another baby on the way. For us, this wasn’t just a vacation thing — it was meant to be a smart investment in travel and family planning. Instead, we’ve been completely taken advantage of.

We’ve had no communication, no help, and no action — just silence and avoidance.

We’re asking for our money back minus the small fee to 7Across. That’s it. If they don’t resolve this, we’ll be leaving reviews everywhere and sharing our experience as widely as possible to prevent others from getting scammed...

Beachwalk Shopping Center Kuta has become quite neglected compared to previous years. There is absolutely no air conditioning inside, and the place no longer feels like a modern shopping mall but more like a marketplace in an underdeveloped country. Walking around, especially on the upper floors, feels unbearable due to the heat. There is a serious cooling issue—mall management does not provide proper air conditioning, so each store is trying to cool itself with its own resources. As a result, some stores feel like a sauna, while others are freezing. Only those that can afford their own cooling systems manage to stay comfortable, but overall, the environment is far from pleasant.

On top of that, the security staff is incredibly unhelpful. We left our hotel in the morning around 9:30 AM to get breakfast. Our hotel is inside the shopping mall, yet they didn’t allow us to walk through to have coffee inside. What kind of ridiculous system is this? Even after explaining that we were staying at the hotel and had our 1-year-old child with us, they still forced us to walk outside. The outside was unsafe, the weather was bad, and it was raining, but they didn’t care at all. They blindly followed their pointless rules without any consideration for our situation.

While the security staff was polite, they were extremely rigid and lacked common sense. Every single one of them just kept saying, “I need to ask my supervisor.” But what exactly are they asking? We have a baby, the weather is bad, and they won’t let us pass through. The entire mall is covered in security cameras, so it’s not like we were doing anything wrong. In fact, hotel guests should be given priority access since it was the mall itself that approved having a hotel inside in the first place. So why should hotel guests be the ones to suffer because of their own poor planning? This level of inflexibility and lack of consideration is simply...