Lido di Bellagio — Attraction in Bellagio

We got married here and if we had our time again, we would have picked another venue.

Communication The communication with the venue coordinator from the start was choppy. She almost gave our date away after we had paid the deposit. The money was stuck and rather than telling us and communicating professionally, they abruptly said they were going to give our date away to another couple due to late payment. They later found the payment when we called them back to clarify. Then, on the wedding night itself, at the end of the evening when we left the venue, the coordinator who had been sitting in the corner all night on her phone, approached my husband in front of all our family and friends to say we owed another €5000. He had to show on this phone that it was paid earlier. She let us go once she checked her phone. It really dulled the experience and she should have checked in advance rather than embarrassing him in front of the guests.

Menu The menu prices kept changing and it went up quite a bit for an existing quote when we agreed on the final menu. Lucky we had a quote that we could present back to them as proof. The food was tasty and was a good amount.

Service The waiters were friendly but the service overall was terrible and unprofessional. I didn't expect perfection but the venue messed up so many basic things. Delays, lack of communication: Sure the food was delayed (they didn'ttell us, we were just waiting) and so we had to move the agenda around to fill the awkward gaps.

-Forgetting alcohol: They forgot to make sure the alcohol continued to be brought out, so we had to ask despite having ordered in advance.

Seating mixed up: They messed up the seating plan, saying that we told them to follow the wedding favours. This is not true as we gave them the seating plans with proper dietary requirements. We had couples all split up and random baby chairs between singles strangers that was meant for coupled parents. How could they have known where to put what without following our seating plan?! No wonder it was chaos for our guests.

Food service: Dietary requirements- The dietary requirements that we requested a few days earlier that the c and the chef agreed on and took notes down on the seating plan in person, well it didn't happen. Luckily no was was allergic and it was just preferences. She later said it was able to be achieved (I.e. leave the mash potato off one guest plate) because they were told too last minute, despite them having agreed that it would be easy to do. So rubbish!

Missing mains I found out the next day that a guest who was lining up for the bathroom didn't get her main. She only found out after the wedding when comparing notes with her husband who was wrongly placed on another table by the venue. My bridesmaid is didn't have a main put down while she was helping me change. Luckily one of our groomsmen noticed and asked the waiter for it.

DJ mess up: We tried to meet with the venue DJ (which comes at a cost), in advance to check that he understood the first dance and the transition to the dance floor afterwards for all guest. The latter didn't end up happening which I wasn't bothered about, but the biggest blunder was that he turned the music down to almost fade out half way through our dance prematurely. We stood there awkwardly and turned towards him and them he realised and turned the volume back up. By then some of the song had passed but luckily we knew the sequence of the dance and continued from the resumed beat.

We tried to meet after with the coordinator to review all the issues but she said she was too busy for the next 5 days. We ended up writing in to complain and not a single apology. Much of it they said was our fault so my husband and I are baffled despite going through this with them. We think it wasn't a language barrier as they spoke English, but rather a lack of note taking or losing what she had writing down on the plans that we gave her. If only we weren't desperate for that date, we would have chosen another venue for another time. If we had our...

We were really looking forward to our visit, but sadly the experience at this lido in Bellagio was a huge letdown.

It took 60 minutes just to get water after we were seated — even after several polite prompts — and over 90 minutes for our food to arrive. When it finally came, the portions were tiny and the food itself was underwhelming — tiny portions, bland and more like spaghetti from a can than anything you’d expect from a lakeside Italian restaurant.

When we raised concerns about the delay at the till, instead of an apology, we were met with excuses about the chefs being busy and claims it depended on our order (tomato pasta & margarita pizza) — despite multiple tables arriving after us, ordering more, and being served well before us. It was quite clear our order had simply been forgotten. Everyone makes mistakes, but the lack of accountability or even a basic apology was incredibly disappointing.

To top it off, the woman behind the till was rude and dismissive, especially when we calmly explained our frustration. After queuing for ages to pay, we were told we had to go elsewhere to order a bottle of wine for our paid-for loungers — only to then be sent back to the end of the same queue. We were met with zero apologies or empathy at any stage.

The only positive was our waiter, who was friendly and did his best. The views are stunning — but with service this poor and such a lack of basic hospitality, I wouldn’t recommend this...

Our Table Was Apparently Holding Up the Building !!!

If you're looking for an experience that combines the ambiance of a wind tunnel with the charm of a public interrogation, then look no further than "Lido di Bellagio."

My partner and I arrived for lunch and drinks. We took a table table in the middle of the terrace, which was the only vacant table there.

We politely asked if we could possibly move to the 2 seater table next to ours tables, after it became available 10 mins in. Our waiter, a woman who looked at us with the profound disappointment of a father seeing his son's art degree for the first time, let out a world-weary sigh. "I'm sorry, but that's not possible," he stated, not sounding sorry at all.

She said you'd have to pay the bill before changing to which I agreed. Upon hearing that he said "All other tables are specifically reserved". This showed they simply didn't care as their tips are already included under the pretense of cover charge. Sheer incompetence. And I am pretty sure a smile would have killed them.

Anyway, the food tasted of reheated frozen stuff and resentment.

The table was given to another couple who walked in 3 mins later without a...