Falsely accused me of stealing while using the self-checkout.

I was finishing paying using self-checkout, but I had purchased a bottle of orange juice that didn’t have a SKU, and there was no way to look up the item. So I pressed the button to ask for assistance.

When the clerk came over, I tried to explain that I needed to enter the OJ in Italian, and she kinda chews me out because she needed to grab a booklet to find the SKU. Ok, fine whatever, as if I’m supposed to know that.

Then I explain I also accidentally added a shopping bag “borsa” and need to clear it out. Then she looks at the bag and snatches a bottle of water I purchased and clears my entire transaction. Then she makes me rescan the basket. It was at this point that I realized she was accusing me of stealing the water in Italian!

Now at this point I gave up on Italian and switched to English, but she kept right on going in Italian. She proceeds to rescan everything, and lo and behold, it’s the same exact item count as before. To top it all off, she starts walking away with the grocery bag that I brought myself until I stop her and grab it back from here.

No apologies, nothing.