Glass Museum (Murano)

Terrible experience!!

Been here once two years ago. Collections are great and decided to revisit with my family. Bought three tickets, but didn’t realise their last admission is at 5pm until we were at the museum. We were 10 minutes late and they refused our entrance. That’s not a problem at all as that our very own problem.

One very kind female staff asked us to email the museum for a refund and when we asked for the email details, a several staff came stopped her and interrupted our conversation. One old male staff and a mid-age lady kept shouting “closed”, “go”, and “polizia”. None of them speak English and couldn’t communicate properly.

I was stating numerous time we weren’t trying to get in but just wanna get the museum contact, none of them are willing to provide and wouldn’t let us know any of their staff id. They only kept screaming and shouting, even though we were very calm and using all our body gesture to let them know, the only thing we are asking for is the museum’s contact.

All these scenes stopped only until we raised our camera, they calmed down for a bit. And after we stopped recording, they forcefully pushed us out and shut the door immediately, noted that is half an hour until the closing time.

This is very disappointing. Not sure if racism is occured due to our asian face.