What I like: great location with 5 minutes walk to the Beppu Station and bus stop going to Yufuin; a Lawson just across the road and two supermarkets within 10 minutes walk from the hotel; great value for money; good service in general.

What I don’t like: We chose to dine at the hotel over 3 nights - 2 Kaiseki dinners and 1 buffet dinner totalling ¥18,000. This is not cheap considering our room for the entire stay only costed less than ¥40,000. We generally very much enjoy Japanese Kaiseki and always try to book it as part of the accommodation plan when travelling in Japan. However we were disappointed with the Kaiseki offered to us. The quality was not on the same level as the price point. We picked two different types of Kaiseki but half of the dishes were the same. We don’t speak nor read Japanese. There was a printout menu on the table but with the price we paid, we would expect that when the dishes are served, someone explains to us what the dish is. In addition, the reservation mixed up my booking name so the front desk had trouble finding our booking when checking in.

But I would like to express my sincere thanks to one of the staff members, To 陶. The typhoon 10 has disrupted our travel plan and we had to reorganise our transportation from Beppu to Tokyo. The patience and willingness to assist by To 陶 made a great impression on us. We were in a stressful situation and very much appreciated all the support provided by To陶.