Don Quijote Dotonbori Midosuji — Attraction in Osaka

My story is simple at this store. Sure there are a lot of customers looking for goods to bring back to their home but I had the worst customer experience ever exploiting foreign tourists.

I made a genuine mistake at this store with a Yamazaki whiskey purchase for a friend for 19,900 yen tax free claimed.

When I realised it was not the one that I should get, within an hour I went back to the same store close to midnight, I approached the store personnel requesting for a refund of money on the purchase. They literally took me on ride explaining the whiskey is not a refundable good. Where on their website did they say branded accessories include Whiskey. The language is so vague and they showed me the little sign that says alcohol is not a refundable item afterward.

The store person acknowledged they made the mistake of not telling me it is not a refundable good. So I said given it is not made known to customer, I should have the right as a customer to have a refund of money on the wrong purchase. A store should not set rules that takes away the right of customer in the Japanese consumer law.

Big chain vs a foreign tourist!!! What chance do I have.

Exploiting foreign tourist who can’t understand Japanese and being a big chain, it is a simple and courteous thing to do. 6 people including the store manager attended to this matter drawing many attention (6 to 1) and kept on saying sorry but they won’t refund. Words with no real action!!

This is not a minor purchase and surely the big business can help the poor customer who genuinely made a mistake.

Definitively not coming back even if they have the best prices (which they don’t for a lot of items).

I will try to enjoy the whiskey in...

You can tell the way they set things up is mainly to target foreign tourists. The local Japanese cashiers already feel annoyed about the non-Japanese customers, either because they bring non-drug goods to 2nd floor to pay or go to the wrong session for tax refund. You don’t feel the so-called Omotenashi traditional Japanese ways of treating people at all in this store. Why? Because people want to buy tax free products still have to buy anyway and that you cannot deny this location is convenient. No matter what business still comes so there’s no incentive they would increase their service quality.

They hire mandarin speaking staff at the tax refund session due to the needs of those customers who are here for tax free. But they are as cold as you can see from the poker faces and they expect everyone comes up to them to understand their native language.

The standard procedure of buying is that you bring everything to first floor first and they only check out those non-drug goods. After that you would have yo go upstairs yo pay the drugs. Now remember up to this point you have paid full price including tax on everything. The tax refund is different with that from last year when now you get refunded back the tax you paid in the form of cash. It’s recommended that you pay with a credit card.

Keep in mind that they do sell fake products such as bags so if you see a discount on it, don’t rush to buy. Check first as tax refunded products cannot be returned.

This is a store that people working there have no hearts or passion to help. Do expect crowded as hell. Not even worth a three stars...

The goods have lots of variety and nice display. The whole shopping experience is good until I reach 7th floor to check out with tax refund. Three staff serving me ; I guess one lady is Senior with two male junior staff from India.

They place my stuff very rude, did not count the number of item, counter check the goods in group, not professional !

The checkout senior lady is horrible. I told her two times I need to pay in YEN YEN YEN, still ask me to press F1.

Come on… isn’t it simple as ask me to pick the correct currency in the card machine is way better… I can read better than misleading by you.. anyway , I have to call my bank and check whether they have double charge me ( she told me payment doesn’t go thru but I do not trust DONKI stuff ) .. wasted another 30 mins to call my card centre due to your misleading statement and unprofessional check out skills.

Not concentrate at all in a short 2 mins check out time with 26 items ( LOL ; yes, I counter-check my items again and yes, I do not trust DONKI staff)

I appreciate the speed but not pleased with the attitudes, check out skills, customer service. I wonder if I am in Japan for one second, no doubt, the management who decide to hire these people, will leave your loyalty customer / new customer will not come and visit anymore.

0/100 for my DONKI experience.

P.s. I attached pic of goods picked by

other cosmetic store by Asian Vs DONKI by indian

I will not visit DONKI line anymore after Expenienced DONKI Osaka :(

商品は種類が豊富で、ディスプレイも素敵です。税金還付のために7階に着くまでは、ショッピング体験は全体的に良かったです。 3人のスタッフが対応してくれました。1人は上級女性で、インド出身の2人の男性ジュニアスタッフです。

私の商品をとても失礼に置き、商品の数を数えず、商品をグループでカウンターチェックし、プロフェッショナルではありませんでした！

レジの上級女性は最悪です。私は2回、円円円で支払う必要があると伝えましたが、それでもF1を押すように言われました。

いい加減に…カード端末で正しい通貨を選ぶように言う方がずっといいのではないでしょうか…私はあなたに誤解させるよりはよく理解できます。とにかく、銀行に電話して、二重請求されていないか確認する必要があります（彼女は支払いが通らないと言いましたが、私はドンキのものを信用していません）。あなたの誤解を招く発言と非専門的なチェックアウトスキルのために、カードセンターに電話するのにさらに30分無駄になりました。

26 個の商品で 2 分という短いチェックアウト時間でまったく集中できませんでした (笑。はい、私は自分の商品をもう一度チェックしました。はい、私は DONKI のスタッフを信用していません)

スピードは評価しますが、態度、チェックアウト スキル、カスタマー サービスには満足していません。

日本に 1 秒でもいたらと思うほどです。間違いなく、これらの人を雇うことを決めた経営陣は、あなたの忠実な顧客や新規顧客を捨て、二度と来店させないでしょう。

私の DONKI 体験は 0/100 です。

追伸: アジア人が選んだ他の化粧品店とインド人が選んだ DONKI の商品の写真を添付し​​ました

DONKI 大阪を体験した後は、もう DONKI のラインには行きません :(

상품이 다양하고 디스플레이도 좋습니다. 7층에 도착해 세금 환급을 받기 전까지는 쇼핑 경험이 좋았습니다. 직원이 세 명인데, 한 명은 여성이고 두 명은 인도 출신의 남성 주니어입니다.

그들은 제 물건을 매우 무례하게 두었고, 품목 수를 세지 않았고, 카운터에서 집단으로 상품을 확인했고, 전문적이지 않았습니다!

계산대 여성은 끔찍했습니다. 저는 두 번이나 엔 엔 엔으로 지불해야 한다고 말했지만, 여전히 F1을 누르라고 했습니다.

어서요... 카드 기계에서 올바른 통화를 선택하라고 하는 게 훨씬 낫잖아요... 저는 당신이 오도하는 것보다 더 잘 읽을 수 있어요... 어쨌든, 저는 은행에 전화해서 이중 청구가 되었는지 확인해야 해요(그녀는 지불이 안 된다고 말했지만 저는 DONKI를 믿지 못하겠어요).. 당신의 오도하는 진술과 비전문적인 체크아웃 기술 때문에 카드 센터에 전화하는 데 30분을 더 낭비했습니다.

26개 품목을 체크아웃하는 데 2분도 걸리지 않아 전혀 집중하지 못함(LOL; 네, 다시 품목을 체크하고 네, DONKI 직원을 믿지 못함)

속도는 좋았지만 태도, 체크아웃 기술, 고객 서비스는 만족스럽지 않음.

일본에 잠깐만 있어도 의심할 여지 없이 이 사람들을 고용하기로 결정한 경영진은 충성 고객을 떠나게 하고 새로운 고객은 더 이상 찾아오지 않을 것입니다.

DONKI 경험에 대해 0/100점.

추신.

다른 화장품 매장에서 Asian이 선택한 상품 사진을 첨부했습니다.

DONKI by Indian이 선택한 상품

경험 많은 DONKI Osaka 이후로는 더 이상 DONKI 라인을 이용하지 않을 겁니다. :(

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