Don Quijote Akihabara

Don Quijote, the chain itself, is great and has a wide variety of products and terrific souvenirs. I have been grossly insulted by their customer service however. The employee pictured in this review is the rudest, most unprofessional employee I have ever met, not just in Japan but in all of my travels. He failed to direct us to the tax free counter when we asked about it and then started checking out our goods without waiting for our compliance with taxation. When he tried to charge our credit cards, they didn't work at that counter, and he bluntly told us they didn't work without offering any assistance. At this point, our friends were being helped by another employee, who directed them to the tax free counter. When we asked our cashier about the tax free counter, which was now being serviced, he said something bluntly in Japanese and just stared at us. We tried to express that we wanted to use the tax-free counter. At that point, this employee turned over our shopping bag and disrespectfully dumped all of our products out. Mind you, throughout this entire conversation, we had been speaking Japanese politely to him, so he had no reason not to help us. At the tax-free counter, our cards worked, and there was no issue. This man should be fired. If you are shopping here, avoid him.