Hotel Niwa Tokyo

Staying rwith my son rght now at the Niwa since almost 2 weeks, I think, the hotel deserves a five star rating. Here's a non-exhaustive list why I think Niwa Hotel deserves rather a five star rating: than the 4.5 rating: -wonderful and easy electronic convenient check- in when you arrive after a tiring long-haul flight as well having navigated through the intricate & complex subway network of Tokyo from Narita airport to the hotel-especialky if it's your 1st time and one is not yet familiar with it -yes, the rooms are indeed small, but expected of Tokyo. And what compensates for 'lack of size', are all the wonderful complimentary amenities one find in the hotel room (slippers, pj's, coffee&tea, bath accessories...) -Niwa Hotel is located in a more quieter area of Tokyo& in a quiet side street. However, it only takes 5min walks to the nearest subway station Suidobashi which connects you in no time to all the main spots and tourist attractions -On top, the hotel's location has/offers the convenience of having a close-by familymart open 24/7 and lots of other shops/restaurants just around the corner -the previous two points add to the high rating of the hotel as walking in scorching heat during the summer in Tokyo, could become a joy killer -and if like us, one is travelling during the hot summer months, the luxury of having washing machines in the hotel, is well appreciated -and while waiting for the wash to be done, one can enjoy their relaxation room as well the massage chairs -ice and a vending machine next to the laundry room are also a great asset -and the complimentary coffee in the lobby reflects Japan's famous hospitality -I was pleasantly surprised by the wonderful breakfast buffet offering a nice choice if typical Japanese as well Western dishes -and yes, the staff of the hotel is very helpful and going out of their way to try to help you...such a nice experience coming from a country where customer service is almost nil/non-existant The only point where I think there's room for improvement is the room service: on several occasions I found our room not well cleaned-wondetingvuf it had been cleaned St all as I saw still some old dirt spots and especially the toilet didn't seemed to have been cleaned properly. Also I found on several days, that our garbage hasn't been taken/removed and was still in our room when we got back. It seems to me, room service does a superficial job by just changing the sheets and restocking the amenities, but an overall cleaning doesn't seem to be done on a daily basis. That's to us/for me, the only downside of our stay. But overall, I would I highly recommend the hotel and definitely would come back if we were again in Tokyo!