Hotel Niwa Tokyo — Hotel in Tokyo

Staying rwith my son rght now at the Niwa since almost 2 weeks, I think, the hotel deserves a five star rating. Here's a non-exhaustive list why I think Niwa Hotel deserves rather a five star rating: than the 4.5 rating: -wonderful and easy electronic convenient check- in when you arrive after a tiring long-haul flight as well having navigated through the intricate & complex subway network of Tokyo from Narita airport to the hotel-especialky if it's your 1st time and one is not yet familiar with it -yes, the rooms are indeed small, but expected of Tokyo. And what compensates for 'lack of size', are all the wonderful complimentary amenities one find in the hotel room (slippers, pj's, coffee&tea, bath accessories...) -Niwa Hotel is located in a more quieter area of Tokyo& in a quiet side street. However, it only takes 5min walks to the nearest subway station Suidobashi which connects you in no time to all the main spots and tourist attractions -On top, the hotel's location has/offers the convenience of having a close-by familymart open 24/7 and lots of other shops/restaurants just around the corner -the previous two points add to the high rating of the hotel as walking in scorching heat during the summer in Tokyo, could become a joy killer -and if like us, one is travelling during the hot summer months, the luxury of having washing machines in the hotel, is well appreciated -and while waiting for the wash to be done, one can enjoy their relaxation room as well the massage chairs -ice and a vending machine next to the laundry room are also a great asset -and the complimentary coffee in the lobby reflects Japan's famous hospitality -I was pleasantly surprised by the wonderful breakfast buffet offering a nice choice if typical Japanese as well Western dishes -and yes, the staff of the hotel is very helpful and going out of their way to try to help you...such a nice experience coming from a country where customer service is almost nil/non-existant The only point where I think there's room for improvement is the room service: on several occasions I found our room not well cleaned-wondetingvuf it had been cleaned St all as I saw still some old dirt spots and especially the toilet didn't seemed to have been cleaned properly. Also I found on several days, that our garbage hasn't been taken/removed and was still in our room when we got back. It seems to me, room service does a superficial job by just changing the sheets and restocking the amenities, but an overall cleaning doesn't seem to be done on a daily basis. That's to us/for me, the only downside of our stay. But overall, I would I highly recommend the hotel and definitely would come back if we were...

Staying rwith my son rght now at the Niwa since almost 2 weeks, I think, the hotel deserves a five star rating.|Here's a non-exhaustive list why I think Niwa Hotel deserves rather a five star rating: than the 4.5 rating:|-wonderful and easy electronic convenient check- in when you arrive after a tiring long-haul flight as well having navigated through the intricate & complex subway network of Tokyo from Narita airport to the hotel-especialky if it's your 1st time and one is not yet familiar with it|-yes, the rooms are indeed small, but expected of Tokyo. And what compensates for 'lack of size', are all the wonderful complimentary amenities one find in the hotel room (slippers, pj's, coffee&tea, bath accessories...)|-Niwa Hotel is located in a more quieter area of Tokyo& in a quiet side street. However, it only takes 5min walks to the nearest subway station Suidobashi which connects you in no time to all the main spots and tourist attractions|-On top, the hotel's location has/offers the convenience of having a close-by familymart open 24/7 and lots of other shops/restaurants just around the corner|-the previous two points add to the high rating of the hotel as walking in scorching heat during the summer in Tokyo, could become a joy killer|-and if like us, one is travelling during the hot summer months, the luxury of having washing machines in the hotel, is well appreciated|-and while waiting for the wash to be done, one can enjoy their relaxation room as well the massage chairs|-ice and a vending machine next to the laundry room are also a great asset|-and the complimentary coffee in the lobby reflects Japan's famous hospitality|-I was pleasantly surprised by the wonderful breakfast buffet offering a nice choice if typical Japanese as well Western dishes|-and yes, the staff of the hotel is very helpful and going out of their way to try to help you...such a nice experience coming from a country where customer service is almost nil/non-existant|The only point where I think there's room for improvement is the room service: on several occasions I found our room not well cleaned-wondetingvuf it had been cleaned St all as I saw still some old dirt spots and especially the toilet didn't seemed to have been cleaned properly. Also I found on several days, that our garbage hasn't been taken/removed and was still in our room when we got back.|It seems to me, room service does a superficial job by just changing the sheets and restocking the amenities, but an overall cleaning doesn't seem to be done on a daily basis.|That's to us/for me, the only downside of our stay.|But overall, I would I highly recommend the hotel and definitely would come back if we were...

I did not thoroughly enjoy my stay. I was after Japanese breakfast. I could not find the information on the webpage. I couldn't find their email address anywhere. I booked through Expedia. A couple of reviews said they had Japanese breakfast. when I arrived reception said we do not. I would not recommend paying for the breakfast. It's close to $30 And you're really limited. I felt like it was a complete waste of money.

The Wi-Fi is terrible. Do not stay at this hotel if you are trying to work.

The AC blows directly on you from a vent above the door. One of the things I hate the most when staying at a hotel.

Several of my linens had holes in them. It can't be that hard. The beds were not comfortable for me. My whole body hurts.

They charge ¥3000 every extra hour after 11 AM check out. So I wanted to check out at 12 noon and they were like that will be ¥3000. I did not see that anywhere but somebody I was talking to at the hotel said they did see that on the website.

You have to check in on a kiosk which I find annoying. I just got off a 12 hour flight and now you want me to think? No that's your job. That's why I'm paying to stay here. That's part of the deal. So annoying.

There was nothing posh or spectacular about this hotel. The staff was trying hard, but there were so many things that made it feel three star at best. Very disappointing.

2 washers and 2 dryers. Washers are 300 yen per load includes soap. Took about 35 minutes per wash. I didn't dry.

Close to a train line, I can't remember which one, and 10 minutes walking to another train line. Quite a few combinis in the area. Also several restaurants in the area. I don't remember seeing any of this information on their website. It would be nice to have this information before you book.

And if they get you a taxi, it's an additional ¥500. So I basically just felt like I got nickeled and dimed the whole time. And I feel like for $200-$250 a night you should get more for your money. I...