At 7:00 p.m. on Wednesday, 16/8/2023, when my wife and I inquired about updating the Aeon member card at Aeon Bukit Indah customer service, we were asked to show our identity and expired membership card to the counter for replacing the membership card, but my wife explained that only had identity but didn't bring expired membership card . After that, AN INDIAN FEMALE CUSTOMER SERVICE NAMED BAVANI began to instruct us in some cumbersome ways, asking us to ask another customer service counter. When we came to ask for a new membership card, we had already paid the renewal fee at the end of July last month. The counter to get the new membership card was at the counter at that time. We don't understand why we have to go to other places to ask again? When we wanted her to help us find out the relevant matters, the customer service staff sat on a chair and refused to help us find out the current problem impatiently. My wife was very dissatisfied and asked again, At this time, the customer service staff Directly retort in Malay: "you nak gato ke? kalau nak gerak gerak pergi counter lain." (meaning do you want to quarrel? If you want to quarrel here, go to another counter .)

When I heard this sentence, I was shocked and disappointed. This was the first time in my life that I was provoked by customer service. I was surprised that such a person could represent the mall to receive customers. The moment we lost the patience to continue the conversation and offer to end the conversation. I left angrily and threw the renewal receipt into the trash. We don't care about being able to renew membership cards anymore.

I am very dissatisfied with such a bad response, so we decided to file a complaint Bavani(customer service staff) with the customer service department of Aeon Bukit Indah, hoping that your company can face up to this very rude behavior towards customers. We are actually satisfied with the experience of shopping in your store, but the attitude of the customer service staff Bavani is really disappointing